About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.

ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.

The Opportunity:

The Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done — for both our clients and our team.

This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape — ideally from direct experience — and you know how to translate that knowledge into practical, high-quality implementation work.

The level of this role is determined based on experience. Senior-level candidates bring a more complex portfolio, greater independence, and a leadership presence within the Implementation team. Both levels report to the Manager of Professional Services and work closely with Customer Support and Product teams.

Who Thrives Here:

ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly - information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.

Key Responsibilities:

Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.

Discovery & Requirements

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.

• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.

• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.

• Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.

Implementation & Configuration

• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.

• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.

• Demonstrate deep knowledge of the grant lifecycle — from pre-award through close-out — and articulate the specific role Euna Grants plays at each stage.

• Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.

• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

Training & Client Enablement

• Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats.

• Support requests for client training, troubleshooting, and project-related work as needed.

Risk Management & Cross-Functional Collaboration

• Proactively identify and escalate project risks to Project Management.

• Ensure client feedback requests contain sufficient detail for successful execution before routing for action.

• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.

• Participate in cross-functional activities including requirements gathering and business process modeling.

Team & Internal Contribution

• Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.

• Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.

• Perform other job-related duties as assigned.

Minimum Qualifications:

• BA/BS degree or equivalent work experience.

• 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).

• Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.

• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.

• Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who seeks out opportunities.

• Extensive experience training or teaching clients in a virtual environment.

• Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.

• Ability to manage multiple complex projects and competing deadlines simultaneously.

• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.

• Ability to work independently while remaining a reliable, collaborative member of a broader team.

• Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.

• Strong attention to detail; organized and consistent in follow-through.

Preferred Qualifications:

• Direct experience working in or with state, county, or municipal government in a grants capacity.

• Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).

• Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.

• Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.

• Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.

Location & Travel:

This position will be hybrid with 3 days/week in our Oakville, ON office. Occasional travel to client sites may be required.

What Level Are You:

We are hiring for one role across two levels. Here is how to think about it:

• Implementation Manager — You have a solid implementation or customer success foundation and grants exposure. You are eager to grow your technical depth and take on complex clients. You are early in building your AI practice but committed to the work.

• Senior Implementation Manager — You bring extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work.

Level is determined through the interview process based on demonstrated experience.

Compensation Range: $70,000 - $110,000
We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.

🧘‍♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

🕰 Flexible work day
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

💰 Benefits
Ask us for a copy of our health and dental benefits!

🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit
www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.