Product Operations Manager

Why Euna Solutions?

Euna Solutions delivers a suite of SaaS tools for public‑sector organizations to streamline procurement, budgeting, payments, grants, and more. We aim to build trust, transparency, and operational efficiency across government and utility agencies. Our product suite serves thousands of agencies and supports critical public infrastructure.

Reporting to the Chief Product Officer the Product Operations manager enables our product leadership to scale: managing roadmaps, ensuring operational discipline, and fostering high execution velocity. This role is key to making product management more effective, coordinated, and responsive to market and internal needs.

Role Overview

As Product Operations Manager, you’ll be the backbone of the product management function. You’ll own the operational cadence, roadmap process, and internal tooling (e.g. Aha!) for Euna’s product suite. You’ll also lead and manage technical writers who produce product documentation, release notes and user guides.

You’ll ensure that product teams are well-aligned, have clarity on priorities, follow repeatable processes, and maintain high-quality documentation to support internal and external stakeholders.

Key Responsibilities

• Oversee the roadmap planning process: drive product managers to deliverables for QBRs and executive team readouts.
• Serve as Aha! administrator: configure, maintain, and optimize workflows, custom views, dashboards, integrations.
• Define and oversee product operational cadence: weekly meetings, decision
• Track dependencies, risks, and cross-team alignment (e.g. UX, engineering, QA, go-to-market).
• Facilitate communication of roadmap updates, release changes, and feature status across the organization.
• Lead a team of technical writers / content developers responsible for product documentation, release notes, user manuals, API documentation, etc.
• Ensure documentation is early, maintained, accurate, and aligned with development cycles.
• Define key metrics for product operations effectiveness (planning accuracy, documentation coverage, stakeholder satisfaction).
• Monitor and report on product management operational health, process bottlenecks, and areas for improvement.
• Partner with Product Directors, PMs and Product Owners to ensure process alignment and transparency.
• Drive clarity in roadmap shifts
• Develop and deliver training, playbooks, and onboarding materials for new product team members on process, tooling, and documentation practices.
• Lead change management efforts to roll out new product operations improvements or tooling changes.

Required Qualifications (Must-Have)

• 5+ years in product operations, product strategy, program management, or related operations roles in software / SaaS environments.
• Experience administering and managing product management tools (Aha! strongly preferred; Atlassian Jira, Confluence, etc.).
• Demonstrated success in establishing or scaling product development and operational processes (roadmapping, prioritization, release planning) in a fast-paced environment.
• Nice to have: Experience managing or working closely with technical writers or documentation teams, setting standards and ensuring high-quality docs.
• Strong organizational skills, attention to detail, and ability to handle multiple moving parts and stakeholders.
• Excellent written and verbal communication skills; able to translate between technical and non-technical stakeholders.
• Data-driven mindset: able to define and monitor KPIs, identify process improvements through metrics and feedback.
• Proven ability to influence without authoritarian control—collaborative, facilitative leadership style.

Preferred / Nice-to-Have

• Experience working on public-sector or government-facing software / SaaS.
• Familiarity with API documentation, developer portals, or SDK documentation practices.
• Exposure to localization, accessibility, regulatory or compliance documentation.
• Experience with agile development at scale and integrating product operations with agile frameworks (e.g., SAFe, scrum of scrums).

What You’ll Love About This Role & Working Here

• You’ll have a high-impact seat at the intersection of strategy, execution, and content — enabling product leaders and teams to operate more effectively.
• The role provides high visibility and cross-functional exposure across product, engineering, design, and GTM functions.
• You’ll build and lead documentation practices that influence both internal teams and external users.
• Work in a mission-driven environment where public-sector modernization and citizen trust matter.
• Join a culture that values growth, collaboration, and continuous improvement.

About Us:

Euna Solutions is a leading public sector SaaS provider focused on delivering innovative solutions that empower public servants to thrive in an ever-evolving digital landscape. Our dynamic team values creativity, collaboration, and the ability to think outside the box. Join us and play a critical role in shaping how we communicate our brand and products to the world.

Why Join Us?

• Make an Impact: Help shape how public sector organizations adopt and leverage technology to serve communities better.
• Growth Opportunities: Be part of a growing company where your contributions will be valued and recognized.
• Collaborative Culture: Work with a team of talented professionals passionate about making a difference.

If you’re excited about driving meaningful impact through product marketing, we’d love to hear from you!

What We Offer:

• Competitive salary and benefits package.
• Supportive hybrid schedule with collaborative, fun working environment.
• Opportunities for professional growth and skill development.

Location

This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday and Thursday)

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.

🧘‍♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

🕰 Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

💰 Benefits
Ask us for a copy of our health and dental benefits!

🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website:
https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.