Work In Tech

The Opportunity

In this role, you will serve as the Implementation Manager leading implementation teams and performing project management for Euna’s Budget Enterprise SaaS solution. You will provide public sector budget consulting and support to our clients. Based on client requirements, configure Euna Budget Enterprise, review customer reporting requirements and map fields in Euna Budget Enterprise to the customer’s reports, perform application testing, and provide client documentation. Familiarity with public sector budgeting, accounting or other public sector work experience is required. In addition, to support our clients, you need to read SQL, query a database, and understand stored procedures.

In this role, you will provide exceptional customer service throughout the implementation process, from project kickoff to post-implementation support. You will manage project plans and timelines, ensure milestones are met, and proactively communicate project status updates to clients and internal stakeholders. You will also work with clients to identify areas for process improvement and recommend how they can best leverage our software solutions to achieve their business goals. Additionally, you will be responsible for training and supporting end-users to ensure a smooth transition to our software solutions. Finally, throughout the project, you will be responsible for maintaining high customer satisfaction and helping drive client retention and growth. Following the completion of the project you will provide support to your clients when issues are submitted through a ticket tracking system.

Required Experience

• Bachelor's degree in business administration, Computer Science, or a related field.
  
• 10+ years of experience in public sector budgeting at a city, county, state or similar or software implementation consulting.
  
• Excellent communication and interpersonal skills.
  
  • 
    Strong project management skills with the ability to manage multiple projects simultaneously. CAPM or PMP is a plus

Other Experience

• 
  Master’s degree in public administration or public policy.
• 
  Experience with software implementation lifecycle methodologies.
  
• 
  Experience working with clients to understand their business processes and requirements.
  
• 
  ERP, either through implementation or use in the public sector.
• 
  Experience using Microsoft SQL Server preferred.

Responsibilities

• Work with cross-functional teams to deliver software solutions to clients on time and within budget.
  
• Collaborate with clients to understand their business processes and requirements and identify opportunities for process improvement.
  

• Create project plans and manage project schedules, budgets, and resources.
  
  • Conduct regular project meetings and status updates with clients and internal stakeholders to ensure project success.
    
• Manage project risks and issues and escalate to senior management as necessary.
  
  • Provide exceptional customer service throughout the implementation process and ensure customer satisfaction.
    
  • Train clients on using the software solutions and provide ongoing support to ensure successful adoption.
    
  • Work with internal teams to identify areas for improvement in the software development process and make recommendations for process improvements.
    
  • 
    Stay current with industry trends and best practices in software implementation and consulting and share knowledge and expertise with the team.
    
  • 
    Create appropriate documentation to allow a successful transition from implementation to post-implementation support.

Travel

Most client work is done remotely, but expect up to 2 on-site visits per implementation, no more than 8 total trips per year.

Location

This position will be hybrid with 3 days/week in our Atlanta, GA office.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.

🧘‍♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

🕰 Flexible work days
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

💰 Benefits
Ask us for a copy of our health and dental benefits!

🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions.

To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.