Euna Grants, powered by AmpliFund, is looking for our next Implementation Lead II. This role drives our customer implementations and adoption of Euna Grants, powered by AmpliFund, the leading enterprise grant management software platform. This highly visible role works directly with our public sector customers including large municipalities, tribal entities, counties, and state agencies. Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient, is a must. Additionally, experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is an ideal profile.

The Implementation Manager is a driver behind customer success from the point of sale through the implementation and into account management. Their role includes leading customers through the discovery, solution design, configuration, testing, training, and deployment phases of implementation. These efforts include working on a team including project managers, business analysts, and account management to the end goal of successful customer adoption of Euna Grants, powered by AmpliFund. This individual will become a product expert and industry subject matter expert to best understand and apply customer goals to product capabilities.

This role also supports the training and development of our Implementation Team and works with cross functional teams to better the Euna Grants, powered by AmpliFund, product. Reporting to the Manager, Professional Services, this role works closely with the Customer Success, Customer Support, and Product Teams.

Essential Job Duties:

Support Customer Facing needs, such as:

Serve as the Subject Matter Expert for the customer during the implementation/ onboarding process and as the ultimate person responsible for the customer achieving project goals.
Ability to build relationships with all levels within the customer organization (executive sponsor to system user).
Have a solid understanding of the Grant Lifecycle, the steps that are required, and the role that technology can play in that lifecycle.
Develop a thorough understanding of the Implementation Methodology for Euna Grants, powered by AmpliFund. Adapt it, as necessary, to the needs of the customer.
Lead an implementation team and be able to perform the majority of tasks held by other roles, while also appropriately assisting, delegating, and overseeing the accomplishment of tasks from the Project Manager, Business Analysts, and other implementation personnel.
Have or develop an excellent understanding of Euna Grants, powered by AmpliFund’s functionality.
Have an understanding of Change Management. This includes the ability to articulate and execute against it with Customers, driving full product adoption and facilitating long-term success
Ability to lead customer status calls to articulate the project progress, key next steps, and known issues with plans to remediate them.
Lead product training sessions, either remotely or on-site.
Ability to identify project risks in a timely manner and appropriately escalate internally to manage successful outcomes.
Ability to manage scope, cost, timeline, and hold customer responsible accordingly.
Ability to travel, as appropriate, to build the necessary relationships and ensure a successful implementation.
Non-traditional hours may be needed, but not weekends.

Support internal business process, such as:

Establish processes to improve upon operational effectiveness of implementation, which may include assessing and managing specialized training/operational requirements for customers.
Identify internal training needs and play a key role in the onboarding of new hires.
Partner with Product and Development teams on enhancing Euna Grants, powered by AmpliFund, functionality.
Participate in cross-functional team activities that may include requirements gathering, business process modeling, Statement of Work development, and RFP support.

Minimum Qualifications:

Subject matter expertise in management and administration of federally funded grant programs, as either a grantor or grant recipient.

Experience interacting and working collaboratively in a virtual setting.

The ability to interact with business stakeholders, both internally and externally simultaneously, to bridge gaps and manage communications.
Proficiency at managing multiple priorities and deadlines simultaneously.

Strong communication skills with the ability to present information in verbal, written, or visual form to a variety of audiences, from the internal team to customer executives.

Ability to self-manage and be an independent member within the larger project team.
Team oriented and comfortable with regular performance feedback.

Passionate about exceeding goals and delivering a result

Highly analytical, data-driven.
Competent in MS Office.
High degree of comfort with technology and CRM tools.

Ability to travel up to 25%

Knowledge, Skills, Abilities Preferred:

CGMS certification or eligibility to achieve CGMS certification is strongly desired.
Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired.
B.S. or B.A. degree.
Experience with software integrations.

Location

This position will be hybrid wtih 3 days/week in our Atlanta, GA office.

What It's Like to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.

🧘‍♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

🕰 Flexible Work Days
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

💰 Benefits
Ask us for a copy of our health and dental benefits!

🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

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