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Senior Content Designer / UX Writer

Q4

Q4

Marketing & Communications, Design
Ontario, Canada
Posted on Thursday, June 20, 2024
About Q4
At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.
Q4 is the leading capital markets access platform that is transforming how issuers, investors, and the sell-side efficiently connect, communicate, and engage with each other. We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award-winning culture where our team members grow and thrive. We are on our way to becoming the largest and most trusted, Investor relations platform company in the world.
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.
Come grow with us!
The Role
We are seeking a proven UX Writer to join our growing Product Design team. You'll be a self-motivated expert who thrives in a fast-paced environment. As a key collaborator, you will play an instrumental role in crafting clear, concise, and user-friendly copy that enhances the user experience across the Q4 Platform. You’ll partner closely with designers, product managers, and engineers throughout the development process, ensuring a seamless and intuitive experience for our clients in the capital markets space.

Key Responsibilities

  • Craft compelling microcopy and in-app help content that guides users through the platform’s functionalities and features.
  • Collaborate with Product Designers to ensure design and copy are cohesive, adhering to brand voice and user needs.
  • Partner with Product Managers to develop a content strategy and style guide for WalkMe content.
  • Collaborate and participate in user testing sessions to gain a deep understanding of user needs, pain points, and behavior. Translate these insights into clear, concise, and user-friendly copy that addresses user goals.
  • Review and edit in-app help and onboarding content created by Product Managers and Designers, ensuring technical accuracy and alignment with user needs.
  • Create and maintain technical documentation, collaborating with Product Managers to guarantee clarity, conciseness, and effectiveness.
  • Stay up-to-date on UX writing best practices and industry trends.

Qualifications

  • 5+ years of experience as a UX Writer or related field.
  • Portfolio showcasing strong writing skills, user empathy, and a focus on user-centered design principles, design processes, interactions, and accessibility standards.
  • Proven ability to craft clear, concise, and engaging copy for various digital touchpoints (UI, microcopy, Help Center articles, in-app help content).
  • Championing user needs through active feedback gathering and collaborative problem-solving with cross-functional teams.
  • Experience with WalkMe for digital adoption content creation.
  • Experience within the B2B SaaS industry with a strong understanding of SaaS-specific metrics and can leverage those insights to inform decisions.
  • Solid understanding of user research methodologies and their application to UX writing.
  • A self-directed and high-impact contributor who thrives in taking the initiative to deliver exceptional UX writing consistently with minimal supervision.
  • A UX writing mastermind that leverages data to drive decisions that shape user-centric design choices. Independent thinking seamlessly blends with clear communication, ensuring their insights resonate and drive alignment across all stakeholders.

Bonus points

  • Demonstrated history of success crafting user-friendly copy for fin-tech products.
  • Basic technical experience related to HTML and CSS.
Why Q4?
We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:
- Health, wellness & lifestyle benefits to balance your heart, mind, and body;
- Pension matching incentives to support your financial health;
- Flexible paid time off so you can truly recharge and enjoy life;
- Choose your home, one of our trendy offices, or mix it up with our flexible working environment;
- Virtual team building and socials, keeping people connected is important to us; and
- A fantastic culture to top it all off!
Join #Q4orce
Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.
Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact hr@q4inc.com.
#LI-Remote #q4orce