Senior Clinical Programs Manager
Purpose Med
Canada · Remote
CAD 140k-160k / year
About us:
PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month.
PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy.
- Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA.
- Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment.
- Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare.
- Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from Calgary, Mississauga, Toronto, and San Antonio, they provide our patients with an integrated, end-to-end healthcare experience.
We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!
Permanent, full-time opportunity
Location - Remote (Canada)
While this is a remote role, some travel will be required for team gatherings, in-person collaborations, conferences and key organizational moments (approximately 6-8 times per year).
Though we have an office based in Calgary, this is a remote position that is open to candidates across Canada. PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.
Who we hope to find:
PurposeMed is looking for a Senior Clinical Programs Manager who can operate at the intersection of clinical credibility and operational rigor. This is a critical role for a strategic executor who thrives on taking complex pilots from concept to scale and ensuring that clinical initiatives are not just launched, but are deeply embedded into the fabric of our organization.
Reporting into the Director, Clinical Programs, you will drive the optimization and sustainability of our service offerings, directly influencing our long term organizational impact and the quality of care we provide to our patients.
In this role, you’ll make an impact by:
Program Execution and Strategic Scaling
- Leading the rollout of new clinical initiatives while ensuring every program remains perfectly aligned with our overarching organizational strategy
- Managing complex program lifecycles from initial concept through to full-scale operations with clear accountability for all milestones, including inheriting programs that are in-flight, incomplete, or underperforming and bringing structure, clarity, and momentum to them quickly
- Designing clinical pathways, workflows, and care models that are grounded in evidence and built to scale
- Bringing clinical teams through meaningful workflow changes in a way that results in genuine adoption, not just compliance
- Acting as the central liaison between Clinical Programs, Operations, and Pharmacy to ensure seamless execution
Operational Excellence and Sustainability
- Developing transition frameworks including SOPs, workflows, and training materials to ensure programs are sustainable for the long term
- Designing and delivering optimizations for existing clinical programs to enhance efficiency and scalability
- Identifying inefficiencies within current clinical programs and implementing process improvements to reduce friction for clinicians and patients
- Driving the adoption of optimized processes across diverse cross-functional teams to ensure high quality outcomes
Data-Driven Leadership and Performance
- Developing, tracking, and analyzing program KPIs to identify performance trends, risks, and new growth opportunities
- Translating data insights into actionable recommendations that inform leadership decision making and program scaling
- Preparing reports and briefings for senior leadership to communicate program impact and optimization success
- Leveraging clinical experience and evidence, as well as internal data, to act as a subject matter expert for cross-functional teams and initiatives
- Supporting senior leadership in maintaining strategic relationships with vendors, community partners, and external stakeholders to support patient outcomes and clinical programs
We need someone who has:
- A Master’s degree in Nursing or equivalent with at least one active Advanced Practice Nursing (NP) License within Canada
- 5+ years of clinical experience and 2+ years in program management, clinical operations, or healthcare strategy
- Proven expertise in leading complex, multi-stakeholder initiatives from from pilot to full-scale sustainability
- Advanced skills in project management including the use of trackers, briefs, and risk mitigation frameworks
- Exceptional communication skills and the ability to build alignment across diverse internal and external groups
- A deep process orientation with experience writing SOPs and designing clinical workflows
- Experience working directly with or reporting to senior and executive leadership
- Familiarity with clinical regulatory requirements and compliance standards
It would also be great if you have:
- Experience in a high growth health tech or pharmacy operations environment
- Certification in Project Management or Lean Six Sigma
- Strong analytical capabilities with the ability to synthesize data into clear narratives for leadership
Compensation:
- $140,000 - $160,000 CAD a year
- The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below! (Please note that the benefits listed are specific to Canadian, full-time team members and may be adjusted based on your location or employment type).
Do you think you could be our next Senior Clinical Programs Manager? We look forward to seeing your application!
#LI-Remote
Why you should join us:
- Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
- Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
- Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.
What we’re offering (based on full-time, permanent roles in Canada):
Work/life flexibility and time off:
- Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
- 20 vacation days and a team that will remind you to use them!
- Annual winter break closure
Care for your physical and mental health:
- Extended medical, dental, and vision care starting on your first day of work!
- 8 wellness days
- $500 health and wellness spending account
- $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
- $20,000 of lifetime coverage for gender-affirming care and procedures
Investment in your learning and growth:
- $500 learning fund to use towards courses and other professional development
- Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential
Family care:
- $3,400 lifetime coverage for fertility drugs
- Parental leave program for birthing and non-birthing parents–your choice of:
- Short term: 4 weeks off to use flexibly in your first year of parenting
- Long-term: 13 weeks EI top-up
Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:
- Freddie: PrEP assessment and follow-up appointments
- Frida: ADHD assessment
- Foria: Gender-affirming care services
If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.
PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!
*Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affirming Care pharmacies do need to be physically present.
**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.
