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Director, Pharmacy Operations

Purpose Med

Purpose Med

Ontario, Canada
Posted on Thursday, May 23, 2024

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada! Our second vertical, Frida, is focused on improving mental health and happiness through education, diagnosis, and treatment. Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria was recently launched in 2023 and is a virtual clinic providing trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

Permanent, full-time opportunity

Location: Greater Toronto Area, ON or Calgary, AB

Required Availability: Affirming Care operates pharmacies in Mississauga and Calgary. This position will require the ability to commute to one pharmacy weekly, and the other pharmacy quarterly. This is a full-time, permanent opportunity, at 40 hours per week.

Affirming Care Pharmacy is located on the unceded and traditional territories of the peoples of the Treaty and Traditional Territory of the Mississaugas of the Credit First Nation, The Haudenosaunee Confederacy, the Huron-Wendat and Wyandot Nations. The city of Mississauga is also homeland to many global Indigenous Peoples.

Who we hope to find:

PurposeMed is looking for a Director, Pharmacy Operations to lead PurposeMed’s pharmacy function at Affirming Care. Affirming Care is our pharmacy operation that supports all of our brands: Freddie, Frida, and Foria.

This role will have full responsibility over developing and scaling our Pharmacy teams in Ontario and Alberta, which provide thousands of our patients with life-changing, affirming care. Our pharmacy operations are at the core of the high quality care we provide. You will work to further grow the PurposeMed pharmacy operation such that we can leverage our team's extraordinary abilities to deliver exceptional care, surpassing the boundaries of conventional medicine and transforming healthcare experiences for our patients.

In this role, you’ll make an impact by:

  • Leading all aspects of PurposeMed’s pharmacy operations goals to meet overall company targets and achieve KPIs agreed upon with leadership, while maintaining compliance with regulatory requirements
  • Scaling and improving pharmacy operations by implementing best practices, training, and technology solutions that support our current and future care verticals
  • Working alongside the Clinical and Client Experience teams, collaborating with peer leaders to shape and execute the overall service operation strategy for PurposeMed to achieve its goals
  • Collaborating with Clinical and Client Experience leads to develop a cross-functional roadmap that ensures PurposeMed continues to grow while always aiming to deliver best-in-class patient experiences in a efficient way so we can price our experiences in an accessible way
  • Supporting the employee experience for the pharmacy operation teams
  • Improving PurposeMed’s existing offerings, services and relationships from our pharmacies, partner clinics, suppliers and insurance companies
  • Scaling PurposeMed’s Canadian pharmacy operations profitably to help improve access to empathetic care and positively impact our patients’ health outcomes
  • Ensuring our patients receive an 11/10 experience through every interaction with our pharmacies operations

We need someone who has:

  • Proven experience leading a rapidly scaling pharmacy operation or medical operation with an emphasis on high performance and exceptional service
  • Tenacity and drive—the ability to see challenges as opportunities and creatively overcome obstacles with a bias towards action
  • An innate understanding that business success is a shared endeavor—hard work and collaboration are essential to getting the best outcomes for our patients
  • The ability to balance attention to detail with swift execution—we need to see measurable results quickly
  • Clear communication—this position will require the ability to synthesize a lot of information, highlight the key takeaways, and disseminate actionable insights to all relevant stakeholders
  • A data-driven mindset—decisions are made based on analytical insights and focus on driving results for the right metrics
  • Strong financial acumen that will help in prioritizing the right things for both Affirming Care and PurposeMed as a whole
  • Incredible project management and prioritization skills—this leader will be managing a wide and varied group of stakeholders with different needs and will need to keep them accountable to budgets and deadlines
  • A passion for PurposeMed's mission and solving healthcare challenges for underserved communities

It would also be great if you have:

  • A pharmacy degree
  • An MBA or other business degree (CPA, CFA, etc.)
  • Experience in a healthcare company or startup
  • Experience with Kroll


  • $140,000 - $170,000 CAD/year
  • Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed’s growth as we work together to improve the lives of our patients across North America.
  • The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Pharmacy Director? We look forward to seeing your application!

Why you should join us:

  • Be part of a team of great people who don’t take themselves too seriously. While we’re serious about the problems we solve, we believe in having fun along the way.
  • Make an impact, every single day. We’re providing compassionate, affirming care to many people who have never received the proper support before.
  • Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we’re offering (based on full-time, permanent roles in Canada):

Work/life flexibility and time off:

  • Work flexibly within a team that’s remote friendly; we believe that work should fit around your life*
  • 20 vacation days and a team that will remind you to use them!
  • Annual winter break closure

Care for your physical and mental health:

  • Extended medical, dental, and vision care starting on your first day of work!
  • 8 wellness days
  • $500 health and wellness spending account
  • $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
  • $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

  • $500 learning fund to use towards courses and other professional development
  • Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

  • $3,400 lifetime coverage for fertility drugs
  • Parental leave program for birthing and non-birthing parents–your choice of:
    • Short term: 4 weeks off to use flexibly in your first year of parenting
    • Long-term: 13 weeks EI top-op

Eligible team members and their dependents** also receive no-cost access to PurposeMed’s services:

  • Freddie: PrEP assessment and follow-up appointments
  • Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

*Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18.