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Intermediate and Senior Support Technician

Pund-IT Inc

Pund-IT Inc

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See open jobs at Pund-IT Inc.
IT · Full-time
Kitchener, ON, Canada · Remote
Posted on Wednesday, April 7, 2021

We are currently seeking two talented, resourceful, and confident candidates to join our team. The ideal candidate is detail-orientated, self-motivated and thrives in a fast-paced atmosphere. Be a team player and able to project a strong professional demeanor. Must possess exceptional written and oral communication skills and can deliver against objectives and timelines.

You will: • Provide support to clients via phone, email, and on-line submitted tickets • Work as a key team member on deploying managed services (mServices) as guided by corporate standards and client contracts; this includes servers, network infrastructure, monitoring, reporting, and systems conversions • Install, configure, and upgrade operating systems and software, using “Best Practices” standards • Install, configure, assemble and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware; LANs and WANs • Troubleshoot and solve hardware and software problems; • Use initiative and independent judgment within established contractual agreements guidelines and procedures • Communicate effectively with customers, co-workers, representatives of public and private organizations and others to exchange or convey information • Support the Technical Services Unit and PSG projects as needed • Scope, recommend and install ‘PSA’ systems and core business systems • Make your expertise available to support the efforts sales and marketing colleagues on occasion to assist in job specifications/projects • Provide on-call after-hour support and onsite support as needed

You Have:

• An interest in using technology creatively to accelerate business • 3+ years of work experience • Post-Secondary Diploma, Computer Systems Technology OR Post-Secondary Degree, Computer Science • Experience with computer hardware, software and peripherals such as servers, workstations, monitors, cables, network systems, printers, routers, modems, and managed switches • Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals • Principles, practices, hardware and software related to the establishment and maintenance of LANs and WANs • Techniques for explaining technical concepts and procedures to non-technical users. • Working knowledge of general networking (DHCP, DNS, Routing, NAT, firewalling, VLANs, etc) • General Unix skills (Linux, primarily) • Working knowledge of Windows networking (Active Directory, Group Policy, file sharing/migration, licensing services, RDP) • Virtualization infrastructures: VMWare, XenServer, Linux KVM, Hyper-V • Organization Skills • VoIP - basic SIP and QoS knowledge an asset

Ready to join our team? Here is why. • We offer a wide range of competitive group benefits such as Health & Dental, Vision, Life, AD&D and Long-Term Disability. Health spending account for health-related expenses over and above the regular group benefits • Tuition for on-going education • We value work life balance and offer a causal and fun environment • Competitive salary, paid vacation and paid flex days • Summer BBQs on our rooftop patio • Convenient location with free parking • Take a break from the screens and relax on the massage chair or our game room • Not to mention the opportunity to work in a highly talented and winning team!

At Pund-IT, we not only work hard, but play just as hard, come join us.

While we appreciate your interest, please note that only qualified candidates will be contacted.

Pund-IT Inc is an equal opportunity employer.

This job is no longer accepting applications

See open jobs at Pund-IT Inc.