Intermediate and Senior Support Technician
Pund-IT Inc
This job is no longer accepting applications
See open jobs at Pund-IT Inc.We are currently seeking two talented, resourceful, and confident candidates to join our team. The ideal candidate is detail-orientated, self-motivated and thrives in a fast-paced atmosphere. Be a team player and able to project a strong professional demeanor. Must possess exceptional written and oral communication skills and can deliver against objectives and timelines.
You will: • Provide support to clients via phone, email, and on-line submitted tickets • Work as a key team member on deploying managed services (mServices) as guided by corporate standards and client contracts; this includes servers, network infrastructure, monitoring, reporting, and systems conversions • Install, configure, and upgrade operating systems and software, using “Best Practices” standards • Install, configure, assemble and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware; LANs and WANs • Troubleshoot and solve hardware and software problems; • Use initiative and independent judgment within established contractual agreements guidelines and procedures • Communicate effectively with customers, co-workers, representatives of public and private organizations and others to exchange or convey information • Support the Technical Services Unit and PSG projects as needed • Scope, recommend and install ‘PSA’ systems and core business systems • Make your expertise available to support the efforts sales and marketing colleagues on occasion to assist in job specifications/projects • Provide on-call after-hour support and onsite support as needed
You Have:
• An interest in using technology creatively to accelerate business • 3+ years of work experience • Post-Secondary Diploma, Computer Systems Technology OR Post-Secondary Degree, Computer Science • Experience with computer hardware, software and peripherals such as servers, workstations, monitors, cables, network systems, printers, routers, modems, and managed switches • Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals • Principles, practices, hardware and software related to the establishment and maintenance of LANs and WANs • Techniques for explaining technical concepts and procedures to non-technical users. • Working knowledge of general networking (DHCP, DNS, Routing, NAT, firewalling, VLANs, etc) • General Unix skills (Linux, primarily) • Working knowledge of Windows networking (Active Directory, Group Policy, file sharing/migration, licensing services, RDP) • Virtualization infrastructures: VMWare, XenServer, Linux KVM, Hyper-V • Organization Skills • VoIP - basic SIP and QoS knowledge an asset
Ready to join our team? Here is why. • We offer a wide range of competitive group benefits such as Health & Dental, Vision, Life, AD&D and Long-Term Disability. Health spending account for health-related expenses over and above the regular group benefits • Tuition for on-going education • We value work life balance and offer a causal and fun environment • Competitive salary, paid vacation and paid flex days • Summer BBQs on our rooftop patio • Convenient location with free parking • Take a break from the screens and relax on the massage chair or our game room • Not to mention the opportunity to work in a highly talented and winning team!
At Pund-IT, we not only work hard, but play just as hard, come join us.
While we appreciate your interest, please note that only qualified candidates will be contacted.
This job is no longer accepting applications
See open jobs at Pund-IT Inc.