Job Description

Responsibilities

Customer Success and Program Management

• Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation.

• Owns the overall P&L for the account, managing customer adoption and holding them accountable to key standards, including performance testing and success criteria.

• Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.

Sales Support and Opportunity Management

• Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities.

• Ensures accuracy of Bookings Opportunities and manages small-value opportunities independently.

• Develops program plans with cost estimates and establishes margin expectations for implementation proposals.

Account and Resource Management

• Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.

• Travel for onsite client engagements as required (up to 50%).

• Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.

Internal Advocacy and Collaboration

• Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.

• Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion.

• Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

London Market lead

• Accountable for London Market programs.

• Collaborates effectively with cross-functional London Market team over multiple accounts.

• Expert in London Market insurance, confident in customer and partner engagements promoting Guidewire ability to meet market needs

• Awareness of existing market systems and solution ecosystem, understanding complementary and competing solutions

• Promotes upskilling of internal teams to scale Guidewire expertise in london market/specialty insurance.

Competency/Skills Requirement

• Accountable: Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client sat).

• Financial Management: Has experience managing P&L for customer accounts and effectively manages the P&L for customer accounts; understands the Guidewire sales process and can effectively lead conversations pre- and post-sale about current and potential offerings.

• Collaborative: Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution.

• Sales Support: Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.

• Team player: Proven ability to work collaboratively and adhere to processes with other PS stakeholders, including PS Operations, Digital, Data, InsuranceSuite, and GSC practices.

• Influential: Understands the customer and guides the customer and SIs towards the best possible outcome.

• Strategic: Anticipates customer needs, risks, and issues and effectively manages complex issues.

• Guidewire Knowledge: Understands the Guidewire catalog and capabilities at a high level.

• High-Level Technical Knowledge: Understanding of cloud and technical terminology is desirable.

• Cloud Knowledge: Understand Guidewire Cloud and maintain AWS certification.

• Insurance Industry Knowledge: Understand Insurance Industry for the country/region in which they reside. Active participant in-market, for example, presence on market associations, trading bodies, or representative at trade shows, panel speaking etc.

• AI: Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.