Principal
ProNavigator
Administration
Canada · Toronto, ON, Canada · Remote
USD 176k-264k / year
Job Description
WHAT YOU'LL DO
CUSTOMER SUCCESS AND PROGRAM MANAGEMENT
Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation.
Owns the overall P&L for the account, managing customer adoption and holding them accountable to key standards, including performance testing and success criteria.
Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.
SALES SUPPORT AND OPPORTUNITY MANAGEMENT
Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities.
Ensures accuracy of booking opportunities and manages small-value opportunities independently.
Develops program plans with cost estimates and establishes margin expectations for implementation proposals.
ACCOUNT AND RESOURCE MANAGEMENT
Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.
Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.
INTERNAL ADVOCACY AND COLLABORATION
Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.
Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion.
Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).
WHO YOU ARE
Accountable: Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client sat).
Financial Management: Has experience managing P&L for customer accounts and effectively manages the P&L for customer accounts; understands the Guidewire sales process and can effectively lead conversations pre- and post-sale about current and potential offerings.
Collaborative: Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution.
Sales Support: Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
Team player: Proven ability to work collaboratively and adhering processes with other PS stakeholders, including PS Operations, Digital, Data, InsuranceSuite, and GSC practices.
Influential: Understands the customer and guides the customer and SIs towards the best possible outcome.
Strategic: Anticipates customer needs, risks, and issues and effectively manages complex issues.
Guidewire Knowledge: Understands the Guidewire catalog and capabilities at a high level.
High-Level Technical Knowledge: Understanding of cloud and technical terminology is desirable.
Cloud Knowledge: Able to explain Guidewire Cloud and AWS capabilities
Insurance Industry Knowledge: Understand Insurance Industry for the country/region in which they reside
The US base salary range for this full-time position is $176,000 - $264,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
