207643 / Technical Support Engineer
Procom Services
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.
- Provide both reactive and proactive assistance to all external customers
- Troubleshoot and resolution of open incidents
- Troubleshoot/qualify incidents before escalating into Tier-II
- Liaise with Tier-II, to facilitate feedback
- Record and document all issues related to the customers
- The creation of documented solutions for both internal and external support web-pages
Qualifications
- Familiarity with cooperate network infrastructures
- Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
- A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
- Basic Administration/Maintenance of Microsoft SQL Server.
- Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
- At least two years of full time experience in customer care/customer support.
- Advanced writing and verbal communication skills
- Ability to multi-task and prioritize job requirements
- Strong personal organization skills
- Bachelors degree preferred, but not required.