Work In Tech

This role is open to candidates located in the following locations, Vancouver BC, Silicon Valley, Los Angeles, New York and Toronto.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are looking for a detail-oriented and experienced Salesforce Administrator to manage and optimize our Customer Relationship Management (CRM) system. The ideal candidate will have a strong understanding of CRM processes and will be responsible for ensuring the system is effectively utilized to support our sales, marketing, and customer service teams.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

As a CRM Administrator, you will play a critical role in owning and optimizing our sales tools, workflows, and strategies.

What You’ll Do

• CRM Management:
• Oversee the day-to-day operation of the CRM system, ensuring it is functioning optimally and that users can access it as needed.
• Manage user accounts, access permissions, and security settings.
• Regularly update the system with new features and improvements.
• Customization & Configuration:
• Work closely with various departments to customize and configure the CRM to meet specific business needs.
• Create custom fields, workflows, automations, record types, and reports to enhance the system’s functionality.
• Data Management:
• Ensure data integrity by regularly auditing and cleaning the CRM database.
• Implement protocols for data entry, storage, and retrieval to maintain high-quality data standards.
• Training & Support:
• Work alongside the Sales Enablement Manager to develop and deliver comprehensive training programs for new and existing users.
• Provide ongoing support and troubleshooting to ensure that all employees can effectively use the CRM system.
• Process Improvement:
• Analyze current CRM processes and workflows.
• Identify areas for improvement and develop strategies to enhance efficiency and effectiveness.
• Implement best practices for CRM usage across the organization.
• Reporting & Analytics:
• Generate detailed reports and dashboards to provide insights into customer behavior, sales performance, and marketing effectiveness.
• Use these insights to support strategic decision-making.
• Integration:
• Collaborate with the Product and IT departments to integrate the CRM system with other business applications, such as marketing automation, and customer service platforms, ensuring seamless data flow across systems.
• Monitoring & Maintenance:
• Regularly monitor the CRM system’s performance and usage.
• Address any technical issues promptly and work with the CRM vendor for advanced troubleshooting if needed.
• Tool Management:
• Administer and maintain other sales tools such as Dialpad and Intercom.
• Ensure these tools are effectively integrated with the CRM and optimized for business use.

What You’ll Bring:

• Qualifications:
• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Certification in CRM administration (e.g., Salesforce Administrator)
• 2+ years of experience in CRM administration, preferably with Salesforce.
• Skills:
• Strong understanding of CRM principles and best practices.
• Proficient in data management and analysis.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Nice to have:
• Experience with CRM integrations and third-party tools such as Dialpad and Intercom.
• Knowledge of SQL and database management.

Our Values

• We empower - We are all agents for change in transforming healthcare and in transforming our health
• We work together - We work together to support and deliver the best for our members and ourselves
• We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

The base salary for this role ranges from $78,000 to $95,000 in local currency, depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.