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Key Account Manager



Sales & Business Development
Vancouver, BC, Canada
Posted on Wednesday, May 22, 2024

This position is open to applicants within commuting distance of one of our North American clinic locations in Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

The Opportunity

We are looking for a Key Account Manager, Physician Relations to join our Commercial Sales team! As the Key Account Manager, you’ll serve as the daily point of contact and relationship manager for our most important national partners to ensure their long-term success. The Key Account Manager will be leading our outreach efforts across the country, and will be responsible for developing their own book of business via the creation of a physician referral network specifically focused on large physician networks. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

  • Serve as the primary liaison between the organization and physician practices, hospitals, and other healthcare providers to build and maintain positive relationships.
  • Source and research leads that match the clinical profile of a national physician partner
  • Prospecting within an assigned healthcare vertical to generate new physician partnership opportunities
  • Develop and implement strategic plans to expand physician networks, increase patient referrals, and maximize revenue opportunities.
  • Provide Prenuvo’s internal teams with appropriate insights into the client’s strategic business initiatives
  • Develop and implement account penetration strategies to create new opportunities for deeper collaboration and growth
  • Significantly grow the client relationship in terms of revenue generated and account profitability
  • Understand Prenuvo’s Value Proposition and clearly articulate this to customers, providing solutions to grow profitable sales
  • Coordinate and lead meetings with physicians and other healthcare providers to address concerns and ensure satisfaction.
  • Adhere to company sales and pricing guidelines
  • Document, analyze and understand impact of customer-focused activities to increase productivity and develop insights for future cross/ up-selling opportunities
  • Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeated sales - aimed at long term growth
  • Collaborate with team members to secure the terms of sale, including negotiating pricing, implementation timeline mapping, and more
  • Track, analyze and update internal tracking and reporting systems throughout the day to maintain accuracy in sales, volume metrics and trends
  • Provide timely and accurate reporting on physician relations activities and outcomes
  • Participate in professional organizations and attend relevant conferences and events to stay up-to-date on industry trends and best practices.

What You’ll Bring

  • Having 5+ years experience in a sales role and/or an account management role
  • At least 3+ years of experience in healthcare/healthtech in provider relations, account management, or customer success role preferably in a hospital, clinic, medical imaging center or healthcare organization setting
  • Knowledge of healthcare regulations and compliance standards
  • Ability to communicate in an organized, clear and concise manner to effectively express ideas, plans, actions and projects to support customer needs
  • Self-motivated, possessing a high energy level and a desire to achieve goals beyond what is required
  • Business acumen around opportunity management and customer planning
  • Technological capabilities and understanding how to communicate in today’s business environment
  • Ability to listen, gain trust and bring to closure on an action, project, resolution or sales with customers
  • Ability to maintain a plan of action until desired results are achieved
  • Nice to have:
    • Knowledge of preventative healthcare and MRI technology is a plus
    • Experience with Salesforce or other CRM software is a plus
    • Bachelor's degree in Healthcare Administration, Business Administration, or a related field - pre-requisite experience will be considered

Our Values

  • We empower - We are all agents for change in transforming healthcare and in transforming our health
  • We work together - We work together to support and deliver the best for our members and ourselves
  • We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
  • The base salary for this role ranges from $90,000-$100,000 base salary with OTE of up to $200,000 in local currency depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.