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Inbound Sales Representative



Sales & Business Development
Vancouver, BC, Canada
Posted on Saturday, April 1, 2023

About Us

The Opportunity
We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for Inbound Sales Representatives to join our growing team! Currently we have open positions for this role, based out of our Vancouver Head Office. Our sales team is in the office approx. 2 days a week and operates a 40hr work week. However our current team rotates shifts to provide coverage and this may include working mornings, evenings and weekends.

This is a crucial role for our Sales team - you will be responsible for handling incoming inquiries from potential customers who are interested in the company's products or services. They should be able to answer questions and provide information about our services, as well as identify the needs of the customer. Our patients’ wellbeing is our top priority! The salary for this position is $40,000 per year, and we offer the opportunity for an uncapped bonus structure. Eligible bonuses are paid out on a monthly basis.

The scope of work for an inbound sales representative typically includes a range of tasks related to managing and converting incoming leads into sales, while also building and nurturing relationships with potential customers. The key difference between inside sales and inbound sales is the source of the lead or contact. Inside sales reps reach out to potential customers, while inbound sales reps handle incoming inquiries from potential customers.

To succeed in this role, you will need to be highly customer-focused and have a combination of technology proficiency, communication, persistence, sales and emotional intelligence skills along with a strong work ethic and a willingness to continuously learn and improve.

What You'll Do
  • Provide excellent customer service to members through various channels, including phone, email, and chat.
  • Handle a large number of incoming inquiries (over the phone, live chat and emails) from potential customers who are interested in the company's products or services. They must be able to answer questions and provide information about the products or services, as well as identify the needs of the customer.
  • Provide detailed product information, and address any concerns or objections the customer may have.
  • Manage leads in the company's CRM system. This may involve entering and updating lead information, assigning leads to the appropriate sales representative, and tracking the status of leads through the sales pipeline.
  • Follow up with potential customers who have expressed interest in the company's products or services. This may involve sending follow-up emails, making follow-up phone calls, and nurturing the relationship with the customer.
  • Meet sales targets and quotas which may be set on a weekly, monthly, or quarterly basis.
  • Collaborate with the sales team to identify new sales opportunities and strategies to increase revenue. This may involve participating in team meetings, sharing insights and feedback, and collaborating on sales strategies.
  • Use established systems and structures to convert leads to sales
  • Record detailed call notes, opportunity notes, and customer information in the CRM
  • Effectively follow Prenuvo's approach to sales and booking workflows as per the sales playbook
  • Deliver top level customer experiences
  • Become an expert in our internal systems while helping streamline our processes
  • Provide feedback to other areas of the business, such as logistics, marketing & business development

What You'll Bring

  • Industry experience in customer support, tele sales, and customer success is an asset
  • Experience with customer interaction, lead generation, and closing deals
  • You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
  • You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
  • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
  • Excellent written and verbal communication skills - interpersonal and collaborative skills
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professionalism - you will personify the welcoming face of our clinics and services
  • Understanding and exhibiting a high emphasis on patient privacy and confidentiality
  • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
  • Results driven mindset and ability to work under pressure towards achieving sales targets and quotas.
  • Confident, outgoing team player personality with genuine empathy for our customers
  • Friendly attitude, yet assertive, with managerial aspirations
  • Ability to adapt to changes in the industry, the company, or the sales process as well as being open to new ideas and approaches.
  • You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

  • We empower - We are all agents for change in transforming healthcare and in transforming our health
  • We work together - We work together to support and deliver the best for our members and ourselves
  • We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
  • Daily health at Prenuvo means having space to take a break and refuel - at our office locations, we keep our break room stocked with good coffee and healthy snacks
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, and an Employee and Family Assistance Program to support you and your family

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.