Your Role at a Glance

The Applications Engineer provides application engineering and technical support for Mastercam Poland within the assigned region or country. This role supports the technical team by responding to customer inquiries, troubleshooting technical issues, and delivering timely, effective Mastercam solutions that exceed customer expectations and strengthen long-term relationships. The Applications Engineer works proactively with sub-resellers, partners, and customers to address manufacturing challenges, deliver product expertise, and ensure successful implementation and use of Mastercam products.

*Ideally located in Katowice or Warsaw*

How You’ll Drive Success

Customer Support & Relationship Management

• Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required.
• Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a proactive manner.
• Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers.
• Proactively support existing customers with on-site visits and applications programming.
• Maintain accurate customer records in the CRM as required.

Technical Expertise & Problem Resolution

• Act as a technical liaison between Mastercam Poland, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented.
• Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution.
• Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues/ problems are resolved with a permanent solution.
• Program, run, and maintain machine tools for Mastercam with prospective and existing customers.

Training & Knowledge Transfer

• Participate in the delivery of Mastercam Poland solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam.
• Develop, present and conduct training for prospective and existing customers as needed.

Industry Engagement & Brand Representation

• Serve as a Mastercam Poland technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand.
• Maintain a solid understanding of the Polish CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory.

Other Requirements

• Polish travel required up to 50% of the time.
• May perform other duties as directed

The Talents We’re Seeking

Education & Experience

• Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering, Software Engineering, or a related field required, or equivalent hands-on experience providing technical customer support within the CAD/CAM industry—preferably in a Fortune 500 manufacturing environment utilizing CAD/CAM processes.
• Membership in a recognized professional engineering organization is preferred; chartered status is considered an advantage.
• Proficiency in English at a minimum B2 level is required.
• 5-7 years of successful, progressive responsibility within an Applications Engineering position.
• Excellent working knowledge of CAD/CAM programming software (Mastercam a distinct advantage).
• Solid experience assessing, developing, and delivering technical proposals and solutions designed to address the customer's CAD/CAM challenges.

Required Skills

• Possess a general knowledge of all types of CNC manufacturing processes.
• Proactive problem-solver, critical thinker, and self-motivated in the delivery of technical proposals or solutions.
• Excellent troubleshooting, problem-solving and risk assessment skills.
• Demonstrable ability to work independently, with self-direction and organization, to complete tasks and projects in a proactive manner.
• Proven ability to work under self-direction, coupled with the ability to prioritize, multi-task in the delivery of objectives or agreed upon deliverables.
• Proven time management skills with a track record of working in a team environment successfully working with others.
• Excellent communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner to both a technical and non-technical audience.
• Client-centric: takes ownership and pride in the customer experience; always professional and pleasant.
• The ability to act, to lead, and to foster growth by leveraging company resources in a pro-active manner.
• High working proficiency with Microsoft Office Suite (Teams, Word, Excel and PowerPoint).
• Clear understanding and working knowledge of industry protocol.
• Personable, professional, and positive approach towards developing and maintaining relationships.
• Currently residing and able to work in Poland.

Who We Are

At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.”

We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Our Core Values? They are not just words. They are how we win:

• Winning Together: Collaboration is not optional—it is the engine that drives us.
• Curiosity: We question, we explore, we innovate. Every day.
• Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
• Customer-Focused: We listen. We adapt. We deliver. Always.

Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.

The next big challenge is waiting—are you ready to accept?

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.