Head of Product
Pontosense Inc
Product
Kitchener, ON, Canada
Help define how privacy‑first technology delivers value to the organizations that keep people safe.
At Pontosense, we transform everyday spaces into intelligent, supportive environments, using contactless sensing to understand what’s happening around us without intrusion. Our technology is built to safeguard independence, preserve dignity, and give families and care providers confidence that the people they love are safe.
We’re scaling fast and need a Head of Product who’s excited to take ownership, move quickly, and help drive this next stage of growth.
We’re now looking for a Head of Product to own and scale our product function, partnering closely with customers and internal teams to turn our sensing platform into scalable, trusted solutions for care providers and wellness partners. You will report to our COO and take end‑to‑end ownership of the product vision and roadmap, balancing strategic leadership with hands‑on execution as we grow fast.
You’ll be the connection between customer needs, operational realities, and the product experiences we bring to market. You’ll collaborate with design, engineering, sales, and customer teams to decide what we build, how we deliver it, and how it performs in the real world—while building the foundations of a product organization that can support our next stage of growth.
In this role, you will:
- Own the vision and roadmap for SilverShield as a product, ensuring it clearly addresses the needs of care providers, partners, and other organizations who rely on Pontosense to protect the people they serve—and evolve that vision as we scale.
- Lead product discovery efforts with customers and internal stakeholders, turning insights from the field into clear priorities and actionable plans that unlock adoption and growth.
- Translate strategy into well‑defined product initiatives, epics, and requirements that balance user value, technical feasibility, and business impact.
- Partner with design and engineering to deliver high‑quality product releases, from early concept through launch and iteration, keeping speed and learning velocity high.
- Work closely with go‑to‑market teams—sales, customer success, and operations—to shape positioning, support launches, and ensure customers experience a cohesive journey from onboarding through long‑term adoption and expansion.
- Establish and refine product rhythms and processes (planning, prioritization, reviews) that help the organization make thoughtful, data‑informed decisions at scale.
- Use qualitative and quantitative signals to understand how the product is performing in the field and guide continuous improvement, with a focus on outcomes and growth.
- Build, mentor, and support a high‑impact product team, helping to elevate craft, decision‑making, and product thinking across the organization.
What we’re looking for
- Significant experience in product management, including meaningful time owning products that serve organizations, partners, or enterprise customers.
- A track record as a player‑coach: you’ve set vision and direction while remaining hands‑on with discovery, requirements, and product delivery—especially in fast‑growing environments.
- Experience collaborating closely with cross‑functional teams—engineering, design, operations, sales, and customer success—to ship products that work in both product and operational contexts.
- Strong product discovery skills: you know how to engage with customers, internal teams, and the market to uncover problems worth solving and turn them into clear, prioritized bets.
- Fluency in balancing user needs, operational constraints, and business objectives when making product decisions, and comfort owning the tradeoffs.
- Clear, thoughtful communication—both written and verbal—with the ability to create shared understanding across technical and non‑technical stakeholders.
- Comfort operating in a fast‑moving, evolving environment where not everything is defined—and a desire to create clarity, structure, and scalable practices as we grow.
Nice to have
- Experience building products in health, wellness, safety, or adjacent domains.
- Experience with sensing, hardware‑enabled, or data‑rich products.
- A history of helping scale products from early traction to broader adoption, especially in B2B or partner‑driven models.
Why join Pontosense
- Be part of a mission‑driven company reshaping the future of wellness technology.
- Work with a global team of innovators passionate about improving lives through intelligent sensing.
- Play a key role in defining customer experience and strengthening our partnerships worldwide.
- Competitive compensation and performance‑based growth opportunities.
- Comprehensive health and wellness benefits.
- Flexible, hybrid work environment that values autonomy and ownership.
Our commitment
At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.
If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.
We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don’t hesitate to contact us.
We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.
