About Pontosense

At Pontosense, we have a groundbreaking mission: saving lives. Our wireless sensing modules are at the forefront of this life-saving technology, the only one of its kind in the world; offering unparalleled medical-grade accuracy for crucial biometrics.

Imagine a sensor that can wirelessly monitor vital signs like heart rate, breathing, and even advanced biometrics. This sensor becomes your personal guardian angel, promptly alerting your car or house at the first sign of an emergency. With Pontosense, you can ensure the safety of your living space like never before. Today, we are fortunate to work with the most prominent automotive and smart home companies – think of one; chances are, we are their partner.

Founded in Waterloo, we have grown to offices in Toronto, Japan, China, and Germany. Our founding team has invented over 500+ patents (more than Airbnb and Snapchat combined!) and built three different unicorns ($1B+ market cap), and wireless sensing is our passion - we want to change the world for the better.

Our mission to innovate wireless sensing is powered by the dedicated efforts of our Account Management team. They are essential in getting our cutting-edge modules to clients and providing support and guidance every step of the way. By enabling clients to make critical, life-saving decisions in key industries, this team plays a pivotal role in our overall impact and growth. Their expertise and commitment drive our success and the success of our clients.

As an Account Coordinator, you will be one of the driving forces behind building and nurturing strong relationships with key stakeholders, ensuring their utmost satisfaction while maximizing business operations. In this highly cross-functional role, these are some of the tasks you’ll take on:

• Act as a liaison with clients, ensuring clear and timely communication. Address client inquiries and concerns promptly.

• Assist in the coordination of AgeTech projects, ensuring seamless client onboarding and tasks completion. Track project progress and communicate updates to the team and clients.

• Be a key player in building and nurturing strong client relationships, ensuring existing ones stay happy and engaged.

• Maintain accurate and up-to-date records of client interactions, project statuses, and account details using CRM software to manage client information.

• Conduct market research to support account strategies and identify opportunities for client growth. Analyze industry trends and competitor activities.

• Assist in the creation of marketing materials, social media content, and other client-related communications.

• Assist in the preparation and processing of client invoices. Ensure timely and accurate billing, and address any billing inquiries or discrepancies.

• Work closely with other departments, such as creative, media, and strategy, to ensure cohesive and effective account management. Participate in team meetings and contribute to strategic planning sessions.

• Monitor and report on the performance of client campaigns and projects. Provide insights and recommendations for improvement based on performance data.

• Assist in the preparation of sales presentations, proposals, reports and other documentation for clients.

To excel in this role, we’re on the lookout for someone who:

• Has at least 1 year of experience or is a recent graduate with relevant co-op or internship experience, preferably in client management or communications.

• Is enthusiastic about interacting with clients and providing exceptional support.

• Possesses strong written and verbal communication skills to effectively engage with clients and team members.

• Enjoys working with data as this role will utilize your analytical skills. A background in data analysis is an asset.

• Has the ability to efficiently manage multiple tasks and projects by prioritizing work to meet deadlines.

• Demonstrates strong adaptability and flexibility: Able to quickly adjust to changing priorities, new challenges, and evolving client needs. Embraces change with a positive attitude and effectively manages multiple tasks and projects in a dynamic environment.

Why Join Our Team?

• Join an exciting, innovative, fast-paced technology start-up disrupting the industry.

• Be part of a small, tight-knit team where you are encouraged to be creative and take risks and your contributions make a huge impact.

• Competitive salary and benefits for full-time employees that include comprehensive health benefits, 15 days of vacation, and a hybrid work environment.

• Enjoy a fun, relaxed work culture that values collaboration, inclusivity, and work-life balance.

• Excellent mentorship opportunities with the ability to grow.

Interview Process

1. You’ll meet with Sarah, our Talent Acquisition Manager, for an introductory chat to learn more about you and further align on what we're looking for in this position.

2. You’ll meet with Katrina, the hiring manager for this role, for a further deep dive into your experience.

3. Finally, you’ll have a conversation with Muxin, our COO, for a comprehensive discussion about the position and its expectations.

Our Commitment

At Pontosense, we are committed to creating a workplace that is inclusive and accessible to all. We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We will work with you to make the necessary accommodations to ensure a fair and positive experience for all applicants.

We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve. If you have any feedback or suggestions on how we can improve accessibility in our workplace, please don't hesitate to contact us.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply for open positions at our company.