Work In Tech

We need a Senior Customer Success Manager to guide our top-tier manufacturers through meaningful digital transformation. From aligning Poka to business goals to driving cross-functional adoption, you’ll help our customers turn connected worker insights into real operational impact. Ready to bring your manufacturing expertise that gives you credibility on the factory floor, and your strategic mindset that earns trust in the C-suite to Poka? Keep reading.

What You'll Do

• Act as a strategic advisor to enterprise manufacturing clients, guiding their transformation with Poka’s platform.
• Build and strengthen relationships with key stakeholders, from plant floor to executive suite.
• Lead CI/TPM adoption through tailored use cases and our library of Playbooks.
• Apply a problem-solving mindset to diagnose operational challenges/pains and co-create scalable, practical solutions.
• Ensure fast time-to-value, sustained engagement, and measurable ROI across the customer lifecycle.
• Collaborate cross-functionally to improve internal tools and CS team workflows.
• Identify expansion opportunities and champion long-term success - partnering with account managers and taking the lead on project execution to support sales outcomes.

What You'll Bring

• 5+ years in manufacturing (e.g., Continuous Improvement, Operations, TPM, or related roles).
• Strong understanding of Lean, Six Sigma, TPM, and CI methodologies.
• Project management skills - able to coordinate complex initiatives, manage timelines, and align cross-functional teams toward shared goals.
• Ability to build trust and communicate effectively with technical and executive stakeholders.
• Adaptability and curiosity, especially around integrating AI tools into your daily workflows.
• Proactive mindset and openness to change in a fast-paced SaaS environment.
• Excellent verbal and written communication skills in English (French would be a bonus)!
• Willingness to travel up to 20% (typically 1 - 2 client visits per quarter)