Workplace Effectiveness Business Operations Manager
PointClickCare
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Mississauga, ON, Canada
Posted 6+ months ago
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
This role is responsible for optimizing the daily operations of employee events, corporate administration and social impact initiatives, ensuring efficiency, productivity, and alignment with strategic goals, while also managing budgets, teams, and projects.
Key Responsibilities:
- Operational Efficiency:
- Identify and implement process improvements to enhance productivity and reduce costs in areas of workplace experience employee events, corporate administration, DEI & Corporate Giving
- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement (Hybrid strategy adoption, Employee Engagement & Social Impact Events, Corporate Administration Cost Effectiveness)
- Manage Inclusion & Culture, Corporate Giving and Corporate Administration budgets, forecast expenses, and ensure financial performance targets are met.
- Oversee supply chain management, including procurement, inventory, and logistics for Inclusion & Culture, Corporate Giving, Corporate Administration and Sustainability and support/mentor Team Lead of Employee Events on the same.
- Team Leadership and Management:
- Lead, motivate, and coach WXSI teams to achieve operational objectives
- Delegate tasks, provide guidance, and offer constructive feedback
- Resolve conflicts and ensure a positive and productive work environment
- Manage contract Administrative Assistant (Admin Pool)
- Implement monthly meetings and offsites in partnership with the Senior Executive Assistant, Team Lead & VP, Workplace Experience & Social Impact for both WXSI and Corporate Administration teams
- Project & Change Management:
- Partner with and prepare change management plans for the WXSI teams to prepare stakeholders for projects, implementing and monitoring post project
- Manage change and project risks and implement mitigation strategies
- Collaborate with cross-functional teams to achieve project and change goals
- Strategic Planning and Execution:
- Develop and implement operational strategies that support the WXSI and company's overall OKRs.
- Analyze market trends for Employee, Inclusion & Culture & Giving events and identify opportunities for growth
- Ensure compliance with internal policies
- Communication and Collaboration:
- Communicate effectively with all levels of the organization, including employees, clients, and stakeholders.
- Build strong relationships with suppliers and vendors
- Represent the company in a professional and effective manner
Essential Skills:
- Leadership and Management: Strong leadership, delegation, and motivational skills are crucial for leading and developing teams
- Communication: Excellent verbal and written communication skills are essential for conveying information clearly and effectively
- Problem-Solving: The ability to identify, analyze, and solve problems quickly and effectively is vital
- Organizational Skills: Strong organizational skills are needed to manage multiple tasks and projects simultaneously
- Analytical Skills: Data analysis and financial analysis skills are important for identifying trends, making informed decisions, and improving performance
- Project & Change Management: Experience in planning, executing, and managing projects with change management principles is essential
- Strategic Thinking: The ability to think strategically and develop long-term plans is important for driving business growth
- Excellent interpersonal skills: The ability to build relationships with stakeholders at all levels
- Technical Skills: Depending on the industry, some technical skills may be required, such as knowledge of specific software or systems
- AI Fluency and/or use of M365 Copilot
Required Qualifications:
- Minimum 5 years of managing individual contributors and ideally manager of managers
- Proven ability to execute on multiple projects/initiatives and lead change enterprise wide
- Ability to work at both Mississauga and Toronto offices
#LI-TW1
#LI-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
This job is no longer accepting applications
See open jobs at PointClickCare.See open jobs similar to "Workplace Effectiveness Business Operations Manager" Work In Tech.
