At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

Reporting to the Senior Business Solutions Manager, you will act as the primary client liaison to lead the Implementation of projects within the Office of the CIO segments of PointClickCare. This role will be responsible for managing projects related to managing enterprise information management, corporate data office or digital transformation projects. This role demands a strong, senior PM with an excellent track record of managing multiple projects and leading with authority.

Key Responsibilities:

Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes. Fully accountable for the result of the project, is the driver that holds the project together.
Working closely with the different business units, is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another. Coordination with Change Management, as needed.
Organize, lead, facilitate meetings with clear objectives, compile timely meeting summary minutes.
Have the knowledge, skills, and experience (particularly in IT Infrastructure and Security) to be able to recognize when problems surface or potential problems are looming. Can articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires.
Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given project.
Coordinate with Vendors, as necessary, from SOW, onboarding into project team and holding Vendor deliverables accountable to schedule and per contract. Manage Vendor relationships and lead calls with vendors.
Ensures that scope creep, communications, and quality are carefully managed.
Drives ownership of decisions to the level where the accountability of the decision must lie.
Thoroughly understanding the customer’s business and technical needs
Acting as primary interface to business units during all phases of the project
Creating project plans, identifying scope, goals, deliverables, timelines and required resources.
Manage the project budget, team resources, communications, and project plans.
Monitor and report on project progress, problems, and recommended solutions to the customer
Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
Providing direction and support to the implementation team and reviewing deliverables prepared by the team.
Report on deployments, schedules, budgets, and revenue using internal methods.
Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
Updating and tracking project timelines and deliverables
Managing project issues and dependencies
Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
Successfully manages several competing priorities.
Contribute to the overall goals and objectives of the Project Management Office

Required Experience:

5-10 years’ experience in project management
Experience in managing at least one of the following types of projects: Master data management, data quality management, metadata management, data governance, data migration - Nice-TO-Have
Experience in managing enterprise information management programs, corporates data office projects or digital transformation projects.
PMP or Agile designation preferred.
Self-motivated, quick, and assertive
Extremely detailed oriented and organized.
Exceptional time management skills
Excellent writing and communication skills
Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
Manage project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk.
Manage client expectations, anticipates operational and tactical risks, and tracks them.
Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate to immediate manager where required.
Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

#LI-hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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