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PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Reporting to the Sr Manager, Business Solutions you will act as the primary client liaison to lead the Implementation of projects within PointClickCare. The ideal candidate will have experience managing complex projects in the areas such as process improvement, systems implementations, system modification, reporting and data management in an internal service provider environment and have a proven track record of successfully attaining project objectives.

•Thoroughly understand the customer’s business and technical needs

•Act as primary interface to business units during all phases of the project

•Identify project scope and objective working closely with the applicable business unit

•Perform project kick-off meetings with customer and delivery resources

•Create and manage project plans, deliverables and timelines. Factoring in dependencies and contingencies across multiple related projects and using best practices

•Identify, negotiate and manage required resources ensuring they understand what is expected of them, what they should expect from one another and are aligned with priorities to ensure schedule, budget and quality are always in focus

•Manage the day-to-day implementation of operational project aspects, defining project tasks and resource allocation

•Manage project scope by assessing requirement change, determining and conveying impact on budget, time and risk.

•Manage all project team communication, including clear and concise communication of complex or strategic project status to senior leadership

•Anticipate, identify and resolve risks and issues in a timely manner. Maintaining focus of difference of options, building consensus prior to making a decision, sharing own knowledge and experiences to Influence project direction and solutions

•Proactively follows escalation and change control processes. Escalating concerns to immediate manager and senior management when appropriate. Driving ownership of decisions to the level where the accountability of the decision must lie

•Successfully manage several competing priorities, taking personal ownership for project outcomes

•Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the assigned business solution

•Contribute to the overall goals and objectives of the department

•5-10 years’ experience in project management

•Previous experience with system implementation and modification, process improvement, data management and reporting

•PMP or Prince II designation an asset

•Exceptional time management skills

•Great attitude and work ethic

•Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes

•Excellent interpersonal and communication skills

•An attention to detail and a passion to achieve quality outcomes

•Self-starter, quick and assertive with the ability to take on new challenges

•Quick learner with strong analytical and problem-solving skills

•Ability to self-manage, and monitor and track key performance indicators

•Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.

•Proficient in project management tools like Smartsheet, JIRA etc.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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