PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Director Senior Living of Product Management at PointClickCare, you are responsible for leading the vision, strategy, and execution for the senior living portfolio. You develop and communicate strategy, priorities and roadmaps to all stakeholders and align on outcomes. You lead, coach and grow a team of product managers, collaborating and supporting product delivery efforts, including strong internal partnership with Engineering, Customer Success, Implementation, and other operational teams. You collaborate heavily with leadership across the company to evaluate, prioritize, and execute on the most promising new opportunities, as well as maintaining and improving your existing products. To succeed in this cross functional leadership role, you will draw upon your deep familiarity with the healthcare domain and customer needs, as well as your strong product sense, to ensure success across the entire product portfolio. You have a track record of building multiple sophisticated products and solving customer problems, while leading your teams through discovery and delivery processes. You bring a collaborative approach and lead as a player coach to ensure successful outcomes for our customers, while optimizing time to value. You approach your work with a natural curiosity and use a data driven decision making process and foster that culture within your team.

Key Responsibilities

Deeply understand and represent the needs of current and future Senior Living customers. Lead your team of product managers to create backlogs and prioritize product investments by making inquisitive, decisive tradeoffs using data-driven analysis and good judgement.
Understand the company strategy and objectives and articulate how it connects to your product area and day-to-day work.
Create and evangelize a compelling vision and implement a multi-year roadmap to achieve strategic outcomes for your product areas by evolving existing products or creating new market opportunities.
Maintain an understanding of the competitive landscape, key drivers, issues and players in the Senior Living market.
Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders including Customers, Sales, Service, Marketing, Development and other Product Managers to define, develop, market, sell and deliver the Product and the Product Value proposition in accordance with the company’s product release process.
Be a hands-on leader and partner with department leads to align on priorities and remove roadblocks, clarify ownership and processes as needed.
Initiate and champion change and process improvements. Help teams understand and adapt to change by fostering a continuous improvement culture.
Lead, coach, and mentor your team and foster a growth mindset culture to maximize team performance towards company and individual goals.
Sets, implements, and executes short to mid-term objectives and participates in the formulation of broader functional or operational objectives.
Influences the opinions and decision-making of others internally at the senior and executive level and externally with key stakeholders.

Qualifications & Skills

Bachelor's Degree in business, computer science, or a healthcare-related field of study.
8+ years experience in Product Management, preferably in Senior Living healthcare and
SaaS business.
Experience in Product Management, preferably in healthcare and SaaS business.
Experience managing and mentoring software product managers preferably with proven ability to grow and mentor others.
Passion for understanding customer needs with a demonstrable track record delivering software with exceptional user experiences.
A strong balance of strategic and tactical skills, and ability to achieve business goals while making difficult tradeoff decisions.
High degree of adaptability and experience creating clarity from ambiguity and driving execution.
Excellent listener, communicator, cross-functional leader, natural facilitator, with influencing skills at all levels of the organization, particularly with executive audiences.
Ability to represent the company with insight, integrity and confidence while working with internal and external stakeholders.
Enthusiastic leader with a positive and resilient personality who embraces change and desires continuous iteration and improvement on products and processes.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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