PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Job Location:

This position is open to remote candidates. Territory will include Virginia, Kentucky, Tennessee, Arkansas, Mississippi, Louisiana, Alabama, Georgia, North Carolina, South Carolina and Florida. Up to 25% travel to client sites will be required.

Position Summary:

Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.

Key Responsibilities:

Thoroughly understanding the customer’s business and technical needs
Acting as primary interface to client business units during all phases of the project
Perform project kick-off meetings with customers and delivery resources
Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.
Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.
Monitor and report on project progress, problems and recommended solutions to the customer
Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate.
Report on deployments, schedules, budgets and revenue using internal methods.
Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.
Successfully manages several competing priorities.
Contribute to the overall goals and objectives of the project Management Office
Creating project plan, identifying scope, goals, deliverables, timelines and required resources
Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
Supporting customers in migration from current to future state in the most optimal way
Updating and tracking project timelines and deliverables
Providing direction and support to the implementation team and reviewing deliverables prepared by the team
Managing project issues and dependencies

Required Experience:

Experience in project management at a skilled level.
Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
PMP or Prince II designation an asset
Solid understanding of systems design would be great.
Great attitude and work ethic.
Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes.
Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
An attention to detail and a passion to achieve quality outcomes is critical.
Self-starter with the ability to take on new challenges.
You are a quick learner with strong analytical and problem solving skills.
Ability to self-manage, and monitor and track key performance indicators .

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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