(US) Customer Success Manager - Health Plan
PointClickCare
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Remote
Posted 6+ months ago
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
Value Based Care (VBC) is fast-growing business segment within PointClickCare, fueled by the launch of Care Coach and EHR for Practice Groups. In this role, you will be responsible for helping heath plan customers achieve their desired quality measures and operationalize their Model of Care using our products and services. You will also work collaboratively with other functional areas within PointClickCare including Product Management, Customer Support, and Implementation and help educate and advocate for the needs of this customer segment. This position works remotely and may involve a moderate amount of travel to various client locations or industry events.
Primary Responsibilities:
- Manage a portfolio of Health Plan clients and ensure their successful utilization of our products and services.
- Leverage your industry experience of health plan operations to help customers implement best practices for assessments and data collection in support of their Model of Care (MOC) and quality goals.
- Become a solution expert and help clients solve problems by analyzing data from a variety of sources such as enrollment files, MDS, and other structured data.
- Assist clients with the preparation for CMS audits.
- Anticipate material changes to our client’s operations (such as launching new markets or M&A) and coordinate system configuration changes required to support these business activities.
- Represent the voice of the customer and partner with product management to align priorities with the needs of our Health Plan customers.
- Elevate knowledge of health plan operations within PointClickCare and collaborate with other client operations teams to create and maintain a VBC knowledgebase.
- Conduct training and demos as necessary to ensure end-user success.
Qualifications:
- Domain knowledge in High Needs ACOs and/or Special Needs Plans and the intersection with Long-term Care
- Experience with Medicare STAR quality measures and HEDIS and the effect of various data collection methods on the usage of the data for measurement purposes.
- Proficiency with Excel, including the use of pivot tables, lookup formulas, and other data analysis techniques.
- Experience with PointClickCare and/or other software for LTC market and population health management.
- Comfortable taking initiative and collaborating across functional domains to achieve customer outcomes.
- Demonstrated analytical and problem-solving skills.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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This job is no longer accepting applications
See open jobs at PointClickCare.See open jobs similar to "(US) Customer Success Manager - Health Plan" Work In Tech.