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Manager, Administrative Support Services



Administration, Customer Service
Mississauga, ON, Canada
Posted on Thursday, May 23, 2024
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Job Summary:
The main responsibility of the role is to build morale and advocate for the EA team, provide coaching and development support, manage the development budget and planning, schedule team building and off-site events, manage eligibility for new executives, ensure coverage for time off, review and recommend changes to processes, provide coverage if required, and participate in performance calibration across the team.

Key Responsibilities:

  • Will lead 4 directs as they support executives with their administrative needs.
  • Will support and provide coaching, development and career planning for the full EA team. (4 directs and 10 indirect)
  • Define the EA model and criteria for support. Create standards and processes for EA support and identify efficiencies, coverage and opportunities to support with scale.
  • Create a calendar of events for training, offsites and teambuilding.
  • Manage a budget for the team.
  • Influence and negotiate support and coverage with senior executives.
  • Assign support and manage changes across the team. Resolve challenges and advocate for the EA team.

Required Experience & Skills:

  • 10+ years EA experience
  • Leading Administrative Assistants
  • Strong communication and influence skills
  • Strong EQ and problem solving skills
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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