Chief Medical Officer
Remote · Mississauga, ON, Canada
Posted on Friday, November 3, 2023
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
The Chief Medical Officer (CMO) of PointClickCare will report to the SVP & GM, Acute & Payer. The primary role of the CMO will be to provide leadership and direction for all clinically-associated activities associated with the Acute & Payer business unit, and will be a key member of the Company’s leadership team, helping to set the overall strategic direction of the business unit. It is likely these activities will include Sales and Engagement, Product Support, and Regulatory Affairs. The CMO will serve as the face of the Acute & Payer business unit to the medical community and other healthcare authorities. In addition, the CMO will serve as the medical voice for both customers and patients within and outside the Company as a whole, and act as the Company’s primary medical representative. In this capacity, the CMO will interact with external audiences, including healthcare delivery providers, payers, regulators, healthcare policy bodies, and investors.
· Clinical Leadership in Market Positioning and Employee Culture
Through direct experience, (prospect) customer discussions, and market assessments, inform PointClickCare’s external positioning, messaging and marketing, and represent PointClickCare externally in thought leadership. Participate in, and guide key PointClickCare events, including Summit, ConnectCare, and the Clinical Collaboration Conferences. Inform the alignment of the Company’s mission, internal education, and employee wellness programs to maintain and amplify its mission-oriented, informed, and healthy company culture.
Examples include: Speaking engagements, panels, PointClickCare-led and third party conferences, social media, internal/external training, as well as internal messaging for company alignment. Work with HR on Wellness initiatives.
· Sales and Customer Engagement
Participate in sales strategy and key sales cycles/meetings, as well as support marquis customers to internalize input, increase engagement and ensure retention. Work on regional health system and government projects to optimize top-down approaches and network effect. Additionally identify and work with strategic (prospective) customers for partnership on innovative projects and growth opportunities. Represent PointClickCare in sales and engagement-oriented events.
Examples include: support cross-sell and upsell of core and acute and payer customers through product marketing support and direct customer meetings; interact with key customers to build defensible and deep relationships with both users and buyers; inform specific nodal targeting to support regional penetration (e.g, ACO, ISNP, PACE programs) and deepen networks in key markets to drive competitive positioning and additional sales; guide approach and represent PointClickCare in the Clinical Collaboration Event, ConnectCare, and Health Management Academy.
· Product and Strategy Advisor
Guide work across PointClickCare to connect siloed or modular technologies and care settings to position the Company as a modern healthcare platform. Focus on natural synergies in the business, starting with the Acute & Payer market’s specific overlaps with post-acute, SNF, and home health, and looking at the data flow and technology stack to support it. Work with product, clinical, and partnership teams to align on Company wide goals and specific high value projects. Determine appropriate specific clinical or financial outcomes to measure progress on these initiatives.
Examples include: optimize data/care insight flow across acute, payer and core PointClickCare platforms; develop approaches to specific care nodes (e.g., home care, physician groups, ambulatory) to maximize value and support the network effect; advise on build/buy/partner approach across the enterprise.
· Clinical and Regulatory Content Management
Serve as subject matter expert (or source experts) for clinical workflow optimization and provider engagement in the Company platform across modules. Work with Government and External affairs on regulatory matters, with a focus on strategic initiatives (compliance as growth engine vs. legal avoidance). In conjunction with Product, create and lead a content management process.
Examples include: clinical oversight on care insights and patient safety initiatives; ongoing review of evidence-based medicine within the core platform; CEHRT support for CMS billing.
- MD or DO, with Board Certification or Eligibility in applicable clinical specialty
- Over 10 years of healthcare experience, including both software and healthcare customer experience (examples include health system, health plan, Post Acute operator).
- Recent or active clinical care.
- Direct Partnership and Corporate Development experience
- Knowledge of Content Management processes and systems
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact email@example.com should you require any accommodations.
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