Work In Tech

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Position Summary:

Key Responsibilities:

· Provide ad hoc analysis of sales data to management to inform strategy and tactics, including territory design and optimization

· Collaborate with Data Intelligence to maintain data quality and integrity of key sales systems

· Create and manage reporting for key sales performance metrics, such as sales attainment, win/loss ratio, average length of sale, etc.

· Conduct data analysis to support continuous business process improvement

· Train new sales employees on effective use of sales BI reporting suite

· Troubleshoot and maintain existing BI reporting suite

· Collaborate with sales enablement in the development of a comprehensive Sales Operations Playbook detailing all key CRM workflows (lead management, opportunity management, quoting, etc.)

· Conduct CRM and CPQ training for new sales employees as required

· Provide one-on-one assistance for sales employees experiencing technical issues with the CRM

· Collaborate with Enterprise Applications on continuous improvement of CRM processes

· Collaborate with Marketing to optimize implementation of existing sales automation tools and follow-up of marketing qualified leads

· Assist in the evaluation and implementation of new sales automation tools

· Assist in transformation of sales automation activity data into actionable insights that improve sales outcomes

· Work together with sales reps on whitespace and territory analysis to identify high-value prospects capable of converting to revenue with maximum efficiency

· Provide ad hoc analysis of CRM and market data required to accelerate deal progression and improve win rates

· Provide back-up hands-on support for Sales Support Team during peak quoting periods (month-end, quarter-end, year-end, data migrations)

· Assist in development and delivery of training materials to document key Sales Support workflows

Required Experience:

· 2+ years of sales analytics or sales/business operations experience

· Bachelor’s degree preferred

· Salesforce CRM and CPQ preferred

· Process analysis, design, and optimization, and documentation. Experience with business process diagramming (Visio, Trisotech, etc.) considered an asset.

· Service-oriented mindset: always dedicated to delivering the best results to the internal customer

· Meticulous attention to detail and excellent organizational skills

· Can work independently to meet deadlines and produce quality results

· Can prioritize and manage multiple projects simultaneously

· Strong written and oral communication skills

· Strong interpersonal and relationship-building skills

· Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)

· Advanced MS Excel skills (complex pivot tables, advanced formulae, PowerPivot)

This role is open to cover a maternity leave and is anticipated to be needed until November 2024 with a possibility of being brought on full time.

#LI-SG1 #LI-Remote

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.