(Canada) Manager, Workplace Experience



Toronto, ON, Canada
Posted on Thursday, June 29, 2023
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Job Summary:
Under the direction of the Sr. Director, Workplace Experience, the Workplace Experience Manager will be responsible for overall day to day operations of PointClickCare’s Canadian office facilities and associated programs and projects. The incumbent will manage a diverse team of Workplace professionals, work closely with all corporate stakeholders and will act in an advisory capacity to the Sr. Director. The successful candidate will be highly customer service oriented, experienced in managing programs, compliance, maintenance contracts, office asset management, large scale occupancy & space planning, food services, vendor management and inhouse events. The Workplace manager is required to be on call 24/7 in case of emergency, be intimately familiar with departmental & company emergency recovery processes and plan.

Essential Duties & Responsibilities:

  • Responsible for the management of the Workplace Experience team members including the day-to-day direction & mentoring, yearly goal setting, and performance review processes, recruitment, and development.
  • Build & manage the Workplace Experience operations budget.
  • Prepare for Director’s review monthly metrics reports e.g. Occupancy & space utilization, Financial BVA’s, Facilities requests (tickets) etc.
  • Work with Sr. Director, team stakeholders and coordinate accordingly all in house events.
  • Work with HR and hiring managers to manage space onboarding & requirements for all new hires.
  • Liaise & work with & partner with building landlords on key initiatives such as Green, WELL building standards, LEED etc.
  • Engage with key stakeholders in space planning initiatives.
  • Handle multiple projects and daily activities, meet deadlines, and develop plans on how to accomplish departmental goals.
  • Designing, implementing and managing various initiatives. (i.e. environmental initiatives)
  • Vendor management including contract negotiation and selection.
  • Negotiate & manage all building maintenance contracts, schedules & vendors.
  • Procurement and management of office equipment.
  • Act as Fire Safety Director/Incident Commander.
  • Work with physical Security Manager to keep departmental emergency recovery plan updated & be intimately familiar with departmental & company disaster recovery processes and plan.
  • Provide advice, information, and support to the Senior Management Team with regard to facilities related issues.
  • Coordinate and manage all aspects of office moves and relocations.
  • Review facilities related expenditures to determine opportunities for cost savings.
  • Ensure compliance of building codes, health and safety standards, etc.
  • Hands on effort to complete projects and daily tasks.
  • Special projects as required.
  • Available, on call, 24/7 in case of emergency

Other Duties:

  • Proactively pursue professional development activities
  • Perform other duties as requested


  • Preferred: Post Secondary Education in a related field, FMP or CFM designation is an asset, Auto Cad, FM software experience


  • Minimum of 5-8 years of relevant experience in a Workplace Experience role and post-secondary education in a related field.
  • Self-starter, willing to learn, able to work independently.
  • Demonstrated facilities management experience at a mid to senior level in a large business including experience in supervision and administrative management.
  • Demonstrated ability to design content and assist in delivering training to staff and users as required in areas of responsibility.
  • Experience in developing and managing ongoing efforts to build awareness and knowledge in the areas of violence prevention, Health and Safety, first aid and Emergency Preparedness.
  • Superior decision‐making capacity.
  • Excellent written, verbal and interpersonal communications.
  • Proven experience in resolving conflict.
  • Demonstrated commitment to superior customer service excellence with a solution oriented focus and the ability to work as part of a team.
  • Demonstrated ability to lead and support the work of others.
  • Experienced in working closely with HR and Senior Management teams.

Preferred Certifications:

  • First Aid
  • CPR
  • Health and Safety

Travel Requirements:

  • Negotiable
  • In office & Remote as required

Physical Demands:

  • Normal office environment
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.