Work In Tech

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

As a Senior Product Manager, you will be responsible for defining product strategy and collaborating with Engineering, Marketing and Sales teams to bring world class solutions to your customer. You will aggregate customer requirements, prioritize new capabilities, build product roadmaps and manage the product life cycle and bring those product capabilities to market.

In this role, you will work on our flagship product which is a white label solution that has helped some of the world’s biggest loyalty programs in becoming engagement and revenue engines for the airline or hotel chains they represent.

- Leading product discovery activities by working with loyalty program partners, program members and internal teams to develop and enhance our front-end solutions.

- Recognizing new technology, customer segments, and loyalty market trends and how they impact the business to help drive product strategies and long-term roadmaps.

- Defining all aspects of product requirements and specifications, including loyalty partner migrations, integrations, transaction flows, operational processes, and product adoption documentation.

- Collaborating with the Product Design team to create compelling product experiences for loyalty programs and their members.

- Working closely with the Product Managers, Directors, and VP of Product to continually evaluate our portfolio of products/services to maximize revenue for our loyalty partners and for Points as a company.

- Using Agile product delivery practices; working closely with software engineering to build, test, release, and measure all product initiatives.

- Managing product backlogs, project timelines, scope, milestones, and prioritization.

- 4-5+ years of experience in software product management experience is required.

- Passion for commerce platforms, with strong background or familiarity with e-commerce development and related areas.

- Computer Science, Engineering degree or equivalent technical work experience is strongly preferred.

- An understanding of software product lifecycles for multi-stage long-term strategic initiatives for enterprise software or web-based products

- Experience with migration strategies related to platforms and applications

- Proven ability to work with cross-functional teams including partner strategy, marketing, business management and customer care

- A deep understanding of user-centered design principles and a passion for creating intuitive and delightful user experiences

- Knowledge of frontend frameworks and technologies that can help scale our white label storefronts

- The ability to navigate stakeholder conversations and can clearly articulate the product vision, strategy, and requirements to both technical and non-technical audiences

- A goal-oriented, detail-oriented, ambitious, and strong ability to follow-through commitments

- A strong team player mentality, with a proven ability to work effectively with cross-functional teams

- A strong understanding of product development methodologies and a passion for defining and optimizing processes to improve efficiency and quality

- Previous experience with Agile development practices is an asset

- Experience in the travel, loyalty or aviation industry.

- Experience with design systems and component libraries.

🏦RRSP/401(k) Matching

🏥Comprehensive health plans

📅Flexible Paid Time Off

✈️Annual upgrade credit

🏋️‍♀️Annual physical wellness credit

🧘Annual mental wellness credit

📍Flexibility to work remotely

🍼 Parental Leave Top Up

🌍 Adventure Pass

Plusgrade is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

- Recruiter Phone Interview

- Hiring Manager Interview

- Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.