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IT Analyst

Plusgrade

Plusgrade

IT
Toronto, ON, Canada
Posted on Friday, June 7, 2024
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.
ABOUT THE ROLE:
We are looking for an IT Analyst to join our Corporate Systems team for a permanent position. You will be supporting our corporate users with all things technology! This is an opportunity to work hands-on with technology within an innovative and fast-paced team Atmosphere.
Reporting to the CS Manager, the IT Analyst will be responsible for:
Support all standard workstation system applications
Provide end-user support and orientation for all supported hardware and software systems
Support 3rd party system applications used by various business units
Configure, deploy, and maintain networked PCs, laptops and networked printers
Verify software updates for user’s workstations are being applied
Act as secondary vendor liaison for maintenance and support issues
Procure hardware and software as required
Initiate incident tracking and maintain log history of all workstations
Generate and maintain documentation and procedures
Provide first level system support; moves, adds, changes and desktop setup
Assist with other ad-hoc requests
YOU ARE SOMEONE WITH:
Excellent communication skills, both oral and written.
Strong organizational skills
Exceptional interpersonal skills required to assist internal customer with all areas of IT support
Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux
Knowledge of MS Office 2013/2016/365 applications
Hands on experience with Google Workspace administration
Basic knowledge of Jira, Slack, and other modern productivity tools
General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)
Familiarity with Active Directory administration
General knowledge of network infrastructure
Knowledge of basic PC repair and upgrades
Knowledge of mobile device administration (Android, iOS)
WHAT YOU’LL LOVE ABOUT US:
We want everyone to stay healthy, upgrade often, and feel supported!
🏦RRSP Matching
🏥Comprehensive health plans
📅Unlimited PTO
✈️Annual upgrade credit
🏋️‍♀️Annual physical wellness credit
🧘Annual mental wellness credit
📍Flexibility to work remotely
🍼 Parental Leave Top Up
🌍 Adventure Pass
OUR PROCESS:
Plusgrade is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunity regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:
1. Recruiter Phone Interview
2. Hiring Manager Interview
4. Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.