Work In Tech

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.

• Leading day-today operational management of assigned partners within Points

• Supporting and assisting the Strategic Partnerships team in every step of the sales cycle including: handling partner inquiries, working collaboratively with product, project management, partner planning and partner marketing teams, and preparing sales materials to facilitate • Strategic Partnership initiatives

• Responsible for end-to-end onboarding process support of new strategic partners and ongoing relationship management

• Manage project communications/updates and facilitate conversations between key audiences (internal/external).

• Working with Points’ new and existing strategic partners to help streamline the throughput of opportunity pipelines and provide updates on progress with various leads throughout the sales cycle

• Creating thorough reports and tracking of pipeline progress through tools such as Salesforce

• Lead action item gathering and inputs for bi-weekly and monthly status review calls with partners to review key milestones, active projects, new business opportunities and outstanding issues

• Proven experience in both strategic & account management roles (ideally in the Loyalty space)

• Impactful client management experience that includes needs-based selling, commercial negotiations & campaign/offer management expertise

• Demonstrated technical API Integration implementation experience

• Goal oriented, assertive and persistent, focused on helping the team close deals

• Passion for the details and ensuring no detail is missed

• Interest and willingness to learn

• Proven ability to manage multiple high priority tasks in a fast-paced environment

• Excellent communication and presentation skills

• Experience with Salesforce.com is an asset

• Strong problem solving skills, able to manage multiple projects while demonstrating grace under pressure

• Strong group collaboration and organizational skills and ability to be self-reliant and driven to achieve goals

• Exceptional computer skills including Google Suite (particularly Google Slides, Sheets & Docs to create client facing documents and presentations)

🏦 RRSP/401(k) Matching

🏥 Comprehensive Health Plans

📅 Unlimited Vacation/PTO

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events and Monthly Lunches

💻 Home Office/Commuter Credit

🌅 Work From Anywhere Program

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview

• Hiring Manager Interview

• Take-home Assessment or remote coding exercise (if applicable)

• Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.