Senior Manager, Sales Support
Customer Service, Sales & Business Development
Toronto, ON, Canada
Posted on Thursday, April 27, 2023
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.
ABOUT THE ROLE:
Points is looking for a Senior Manager, Sales Support to join our Global team for a permanent position.
This role reports to the personnel in the BD department. Here’s how you’ll make an impact:
•Act as the conduit between BD and the following teams for sales and contract stages:
Fraud, Accounting & Remittance, Finance & Modelling, Compliance & Data Security, Delivery, Product, Partner Support Product Marketing and Data Science and Analytics.
•Ensure the BD team is up to date with product enhancements and functionality, including:
MTSF, SFN, Commerce CloudPayment Options w/ AdyenOffers Engine - V2Legal Templates
•Manage the Salesforce pipelineDashboards, reports, tracking individual and team targets
•Assist in the creation of presentations, and where appropriate - participate in sales opportunitiesEnsure we have and are using the most relevant and up to date case studiesThe request for the creation of new case studiesThe creation of demo’s
•2-3 years experience in a support, marketing, or operational roles
•Contract negotiation experience
•Ability to manage various calendars
•Data and reporting experience
•Presentation preparation skills
WHAT YOU’LL LOVE ABOUT US:
🏦 RRSP/401(k) Matching
🏥 Comprehensive Health Plans
📅 Unlimited Vacation/PTO
✈️ Travel Experience Credit
🧘 Annual Wellness Credit
🥗 Team Events and Monthly Lunches
💻 Home Office/Commuter Credit
🌅 Work From Anywhere Program
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