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ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $ 2 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America, Europe, and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BRIEF:

Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client’s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Real Time Products like Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The Real time Product Management team is looking for a Senior Product Analyst to contribute to Fast product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

JOB RESPONSIBILITIES

Off Platform Product Development and Operations PD – Senior Product Analyst will work on a variety of projects related to Exchange Data feed and real-time. This individual contributor role is within the Real Time Product Development team. It includes the following responsibilities:

Product Feature Support

• Manage the group’s daily inflow of real time product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

• Assist product owners in spec’ing and designing data feed products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.

Critical Product Analysis

• Identify recurring issues/requests and make recommendations for feature enhancements.
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support

Product Documentation and Education

• Create and maintain support and troubleshooting documentation.
• Regularly share CTS product best practices with stakeholders

JOB REQUIREMENTS

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology and the desire to continually learn and develop in an ever-changing environment.

Education:

Undergraduate/master’s degree in finance or information Systems

Required Skills:

• Strong technical and business skills (including presentation and communication)

• Basic understanding of the Global Investment Industry and Enterprise Data Delivery solutions

• Professional experience and competency in three or more of the following:

• Log design and troubleshooting

• Technical QA methodology

• Programmatic APIs

• Specification writing / technical documentation

• FQL, Kibana, Jenkins and GitHub

• Intermediate Python knowledge, R, Matlab

• Testing using Postman and CI/CD tools like Jenkins

Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.

• Functional understanding of Enterprise Data Delivery solutions

• Functional understanding of Software Development cycles

• Proficient in Microsoft Office applications (Excel, Word & PowerPoint)

• Excellent communication, presentation, and interpersonal skills

• Excellent analytical and troubleshooting skills

• Strong organizational skills are needed to juggle multiple tasks.

• Attention to detail along with the ability to see the big picture.

• Ability to work independently and collaboratively with team members in other offices.

• Ability to work on multiple projects with shifting priorities.

• Self-disciplined and motivated work ethic.

Highly Desired Attributes:

• Knowledge of financial databases used in financial markets.

• Knowledge of Product Development Life Cycle from Ideation to Go to Market

• Technical specification writing or maintenance experience of tools, enhancements, products.

• Ability to learn automation frameworks and conceptualization.

• Ability to work independently and collaboratively with team members in other offices.

• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg

• Ability to learn to work with project management software and in Agile Environment

Company Culture and Benefits: At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.

Diversity At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.