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FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Job Description:

FactSet’s Portware is an advanced, broker-neutral, multi-asset execution management system (EMS) that equips trading teams at leading investment management firms worldwide, with a centralized view of orders and executions coupled with state-of-the-art market impact, liquidity, and execution performance analytics. We’ve developed this platform to expertly analyze, communicate, and execute orders with diverse market participants and liquidity destinations—all through highly efficient, customized, and automated workflows.

We are seeking ‘Director of Site Reliability Engineering (SRE)’ to lead reliability, scalability, and performance initiatives for our Portware Enterprise product suite. This leadership role involves formulating strategic objectives related to reliability, optimizing operational processes, and guiding a team of SRE engineers to execute best practices across all areas of infrastructure and development.

Responsibilities:

• Own the reliability, performance, monitoring, and capacity planning of real time trading system.
• Drive incident response, root cause analysis, and continuous improvement efforts.
• Communicate reliability initiatives, system performance metrics, strategic and tactical action items to stakeholders, providing transparency and accountability.
• Collaborate with cross functional engineering teams and business groups across the organization, influence roadmaps to include reliability projects
• Establish, track, and enforce SLAs, SLOs, and SLIs that align with real time trading performance and reliability.
• Define monitoring and alerting strategies to proactively detect and mitigate failures
• Develop automated solutions to minimize recovery time, data loss and improve incident response
• Improve peak load performance, scalability, failover and disaster recovery objectives
• Lead, mentor, and grow a team of SRE professionals, fostering a culture of collaboration and continuous improvement.

Minimal Requirements:

• 10+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering

• 3+ years of experience leading and managing high performance SRE teams

Critical Skills:

• Proven track record in leading sophisticated SRE projects, real time enterprise services at a large scale

• Strong analytical, problem-solving, and incident management skills

• Good knowledge in at least one object-oriented programming language (preferably Java, Python)

• Strong proficiency in Terraform, Ansible, GitHub Actions and other Infrastructure as Code tools

• Extensive experience with AWS and on-prem environments hosting real time trading platforms

• Hands-on experience with observability stacks (e.g., Grafana, Kibana, Influx DB, Cloud Watch, Light Step)

• Solid understanding of networking protocols and technologies (TCP/IP, DNS, load balancing).

Additional Skills/Desired:

• Good fundamentals on Release Management and continuous Integration

• Excellent communication and stakeholder management abilities, Ability to work cross-functionally with application engineering, infrastructure, security, and product teams

Education:

• Bachelors or degree in computer science or equivalent

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development.

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted salary range for this position in the states of Connecticut and New York is $180,000.00 - 230,000.00

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify