Work In Tech

Department Summary:
In the fast-evolving landscape of financial services, middle office teams face the challenges of balancing day-to-day operations with strategic business initiatives. FactSet’s Client and Managed Services team facilitates this balance by providing advanced, proprietary solutions that bolster operational efficiency, ensure high data integrity, and crate timely access to essential insights. This allows our clients to focus more on important strategic pursuits.

Your Team's Impact:
Joining our team means you will bridge the gap between sophisticated financial software and investment professionals. Your deep understanding of finance coupled with expertise in FactSet platforms will help clients streamline their research and analysis processes enhancing their operational efficiency. As a part of a crucial arm of FactSet, our Services team complements the Data and Software sectors, offering unparalleled service and deep insights into system intricacies.

Role Overview:
We are on the lookout for an enthusiastic, detail-oriented Technology Consultant to take a pivotal role in our Buy-side Reporting Client and Managed Services team. This position offers an opportunity to become a subject-matter expert in FactSet’s premier financial software solutions, particularly focusing on Client Reporting. You will be expected to assist our clients with their business and technical requests, questions, and queries from the Reporting suite of products that Client Solutions covers. One of the main responsibilities of this role is to ensure the nominal operation of environments, by using our monitoring platforms and running ad-hoc checks on servers, databases and other components of the reporting platforms we service.

Responsibilities:

• Monitor and advise on client environments, troubleshooting and ensuring smooth operation using our advanced monitoring platforms.

• Engage in project-based work including change requests and software upgrades, ensuring seamless integration and user satisfaction.

• Facilitate system integrations within FactSet using APIs, Web Services, and other tools, involving tasks such as programming and database management.

• Automate client environments, design complex workflows, and manage the complete data flow within our software.

• Tackle complex technical issues related to client’s technical architecture, software testing, and specific investigations.

• Collaborate closely with global sales and consultant teams to provide daily operational support to our clients.

• Deepen product knowledge across different modules and enhance technical aspects like system architecture and database tuning.

Required Skills:

• University degree in Computer Science, Engineering, Finance, or Mathematics.

• At least 3 years of relevant professional experience.

• Exceptional communication skills, especially in client-facing scenarios.

• Analytical thinker with strong problem-solving capabilities.

• Fluency in English both written and verbal.

Desired Skills:

• Stored Procedures writing and debugging

• Performance tuning of SQL code

• Familiar with some of the major DBMS like Oracle, SQL Server, PostgreSQL, etc.

• Application server setup (e.g. Tomcat, JBoss/WildFly)

• Web Services, APIs, XML, JSON

• HTML syntax familiarity

• Experience with programming or scripting languages, e.g. shell, Python, Java, JavaScript, C#, VBA, etc.

• Knowledge of financial instruments or related software

• Any experience in Financial Reporting

• Technical skills with financial software applications

• Working with Excel (data and chart manipulation through VBA and other functions)

• Windows Servers, IIS

• SAML configuration / setup