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Scaling Precision Medicine with PhenoTips

At PhenoTips, we are transforming genetic medicine by helping healthcare providers seamlessly integrate genomic insights into patient care. Backed by top Canadian investors, leading healthcare institutions, and researchers, our platform powers precision medicine for health systems, clinics, and research organizations worldwide.

We are looking for a Genetic Workflow Consultant who combines expertise in genetics with a passion for delivering outstanding client experiences. In this role, you'll be the bridge between our product and the people it serves; guiding customers through the sales and solution process, onboarding, implementation, and expansion of our genetic workflow software.

This isn’t just a consulting role, it’s a mission-critical position at the intersection of genetics, software, and patient-centered innovation.

One Year From Now, Here’s How You’ll Be Seen:

✅ Your Team Sees You As – A strategic revenue partner who blends genetics expertise with sales execution. You unlock opportunities, advance deals, and grow customer value across the entire lifecycle.

✅ Customers See You As – A trusted consultant who understands their clinical needs and helps them solve real-world problems with PhenoTips. You add value at every stage of their decision-making and growth journey.

✅ The Company Sees You As – A key contributor to growth. You own and accelerate pipelines, drive adoption, and play a leading role in winning and expanding high-impact accounts.

✅ The Industry Sees You As – A knowledgeable, proactive representative of genomic software innovation. You know the product, the science, and the strategy—and you sell with credibility.

How You’ll Make This Happen

💼 Drive New Business & Pipeline Growth

• Identify, qualify, and advance new opportunities within global healthcare organizations, rare disease clinics, and research groups.
• Guide prospects through complex sales cycles, understanding their unique needs and aligning PhenoTips as the ideal solution.
• Partner with Business Development to nurture inbound leads and convert them into strategic wins.

🚀 Own the Customer Journey From Pre-Sale to Renewal

• Lead sales presentations, software demos, and discovery conversations with key customer champions and decision-makers.
• Champion customer success by proactively monitoring account health, leading voice-of-the-customer initiatives, and collaborating cross-functionally to ensure smooth renewals, retention, and long-term value realization.
• Develop deep relationships with prospective clients and key stakeholders, ensuring alignment and buy-in throughout the process.
• Execute 90+ day pre-sale engagement programs that sustain momentum and build trust over long sales cycles.

📈 Expand Revenue Within Existing Accounts

• Uncover and drive account growth opportunities by identifying evolving customer needs, aligning those with Customer Success goals, and informing Product roadmap development.
• Champion renewals by demonstrating long-term value and maintaining proactive, strategic engagement with clients.
• Build retention strategies that align customer success metrics with our product roadmap and value proposition.

🧠 Deliver Consultative Expertise in Genetics & Workflow

• Bring clinical and domain expertise to every interaction, advising clients on optimal use of PhenoTips in their workflows.
• Translate complex clinical challenges into compelling sales stories and practical product recommendations.
• Act as the go-to expert on pedigree drawing, phenotyping, interoperability, and clinical documentation processes.

📊 Support Strategic Sales Execution

• Collaborate with the VP of Revenue and Growth Manager on crafting contracts, RFP responses, proposals, and pricing strategies.
• Maintain up-to-date pipeline forecasts and contribute to continuous improvement in sales planning and performance analysis.
• Work closely with Marketing to support go-to-market campaigns, webinars, and event engagements that generate leads.

📚 Communicate Value & Educate the Market

• Create tailored sales collateral, training materials, and internal documentation to support buyer enablement and customer onboarding.
• Lead post-demo education and follow-up that solidifies client understanding and accelerates time-to-close.
• Represent the voice of the customer in sales strategy sessions and cross-functional planning.

What You Bring

✔️ 3+ years of experience in genetic counseling, medical genetics, or related clinical domains (rare disease, oncology, etc.).

✔️ 2+ years of experience in a sales, business development, or solutions consultant role, ideally in SaaS, health tech, or clinical software.

✔️ Strong understanding of clinical workflows and tools like pedigree drawing software, phenotyping systems, EPIC, Cerner, etc.

✔️ Experience navigating extended healthcare sales cycles and influencing decision-makers across disciplines.

✔️ Fluency with CRM tools such as HubSpot or Salesforce.

✔️ Outstanding communication and presentation skills; able to simplify complex information for diverse stakeholders.

✔️ Demonstrated success closing deals or driving measurable sales growth in a consultative setting.

✔️ Highly organized, self-directed, and comfortable managing multiple priorities and stakeholders.

Bonus Points

🎯 Bachelor’s or Master’s degree in Genetics, Genetic Counseling, or a related field.

🎯 2–4 years of proven success selling software, particularly in healthcare, genomics, or digital health.

🎯 Experience using or supporting PhenoTips in a clinical or research setting.

🎯 Entrepreneurial spirit and ability to thrive in fast-paced, evolving environments.

🎯 Skilled at navigating RFPs, procurement processes, and technical sales engagements.

Why Join PhenoTips?

✅ Mission-driven work—help reshape the future of personalized medicine.

✅ Remote-first culture with flexible hours and autonomy.

✅Competitive salary (range of $80k to $90k) + performance-based equity (Employee Stock Option Plan).

✅ A collaborative, fast-paced team backed by world-class partners and investors.

🚀 Ready to build the future of genomic medicine with us? Apply today.

Application Requirements:

If you are interested in joining us at PhenoTips, please do apply and ensure that with your application you provide a

Cover Letter and Resume. For your cover letter please outline why you are interested in PhenoTips, why you are interested in this role and why you believe you would be a good fit.

Please Note:

• Successful candidates will require a background check as well as 2 references after a conditional offer is made.
• Only applicants that are selected to move forward through the recruitment process will be contacted.

Location: This is a full-time, permanent position available to Canadian residents. You must be authorized to work in Canada and please note that visa sponsorship is unavailable.

Deadline: 30 June 2025; 11:59pm EST

We look forward to hearing from you!

We are committed to building and fostering an environment where our employees feel included, valued, and heard. PhenoTips maintains equality in the workplace by ensuring that no employee or applicant is denied employment opportunities for reasons unrelated to ability. PhenoTips is strongly committed to diversity within its community and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our organization.