Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are looking for an experienced and collaborative PSA Product Engineer with 8 years of hands-on experience specializing in Salesforce and Certinia Professional Services Automation (PSA) applications. This important role is important to our IT team, focusing on optimizing and enhancing our primary business systems to support organizational goals and guide business growth. You are an AI automation enabler, can work within a SAFe Agile framework, and have relationships with teams. Your contributions will directly affect team success and project outcomes, ensuring our systems support our evolving our needs.

Reporting to IT Technical Leader

Your Responsibilities:

System Analysis & Solution Design:

• You will lead requirement refinement sessions with partners to understand complex needs, pain points, and desired outcomes related to Certinia PSA.
• You will translate our requirements into detailed functional specifications, user stories, and acceptance criteria.
• You will design scalable solutions within Salesforce and Certinia PSA to meet our requirements, using declarative and programmatic options.
• You will lead workshops and working sessions, translating our goals into applicable Agentforce strategies, future-state workflows, and data-driven automation roadmaps.

Certinia PSA Administration & Support:

• You will administer and configure Salesforce and the Certinia PSA application, including managing users, profiles, roles, permissions, custom objects, fields, page layouts, workflows, validation rules, and approval processes.
• You will provide expert-level guidance, troubleshooting, and resolution for complex issues within Salesforce and Certinia PSA, ensuring minimal disruption to business operations.
• You will stay current with Salesforce and Certinia PSA releases, new features, and best practices, and make recommendations for their adoption.

Integration & Documentation:

• You will design integration between Certinia PSA, and other critical enterprise systems, including HR and IAM platforms.
• You will create comprehensive integration documents detailing data mapping, transformation rules, API specifications, and error handling processes.
• You will collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.

Collaboration & Communication in SAFe Agile:

• You will participate in SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• You will collaborate with Product Owners, Scrum Masters, development teams, QA testers, and other partners to ensure agreement and delivery of features and enhancements.
• You will advocate for a collaborative team environment, sharing knowledge and mentoring junior team members.
• You will use (written, verbal, and presentation) to work with all audiences across all levels of the organization, ensuring clarity and understanding of complex system functionalities and project updates.

Project & Partner Management:

• You will manage a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.
• You will work with teams (e.g., Business Segment Ops, Shared Services, Finance, HR, IT) to understand their needs, manage expectations, and ensure solutions align with broader organizational goals and contribute to business growth.
• You will facilitate user acceptance testing (UAT) and provide training and support to end-users.

The Essentials - You Will Have:

• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
• Certinia PSA certifications (e.g., Certinia PSA Certified Administrator, Certinia PSA Implementation Consultant).

The Preferred - You Might Also Have:

• 8 years of experience as a Product Engineer/ BSA or similar role, with a focus on Salesforce and Certinia (formerly FinancialForce) PSA applications.
• Hands-on experience administering and configuring Salesforce and Certinia PSA, including an in-depth understanding of their respective data models, security models, and business process automation capabilities.
• Hands-on experience designing and implementing Salesforce/ PSA solutions, with a focus on AI-powered automation.
• Demonstrated experience working within a SAFe Agile or other Agile development methodologies, with a understanding of Agile principles and practices.
• Proficiency in writing clear technical documentation, including requirements, functional specifications, and integration documents.
• Specific experience designing and documenting integrations between Salesforce/Certinia PSA and HR/IAM systems.
• Understanding of Professional Services operations and related processes (e.g., project management, resource management, time and expense tracking, billing, revenue recognition).
• Exposure to Salesforce Agentforce.
• Experience with other related Salesforce ecosystem applications or tools.
• Familiarity with data migration and data quality management best practices.
• Experience with reporting tools within Salesforce and Certinia PSA.
• SAFe Agilist (SA) or other SAFe certifications.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.