Work In Tech

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Our RA Managed Services (RAMS) organization seeks a Tier 3 level Engineer to join a team of accomplished professionals supporting the global Security infrastructure for a strategic financial services customer. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. This position will be located at the customer premises.

RA Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. RA Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.

In this position, you will report to the CI Quality Lead, MSS.

Your Responsibilities:

• Be the focal point for high impact, large account issue resolution.
• Provide escalated support to the customer Security infrastructure and solution.
• Provide systems/product training.
• Be a technical expert and provide support on a world-wide basis.
• Design, implement and validate complex changes in an Enterprise Security environment.
• Have a customer-centric point of view and a level of empowerment to address both tactical and operational issues.

The Essentials - You Will Have:

• Minimum of 6+ years of experience in Security or Network support.
• Practical knowledge of Security platforms and technology.
• Crisis management skills.

The Preferred - You Might Also Have:

• BS in Engineering/Computer Science/IT and/or equivalent experience. Certifications.
• Excellent understanding of the TCP/IP protocol suite.
• Configuring, Upgrade & Maintaining Firewall, IDS/IPS platforms.
• Setup and managed Site-to-site IPSec VPN Tunnels.
• Monitors system resource allocation and utilization.
• Firewall rule creation, migrations, and re-certification.
• Design, setting engineering standards, Configure, administer, and document firewall infrastructure.
• Experience in performance tuning and optimization of firewalls and firewall policy's.
• Experience with Implementation and build of firewalls from scratch
• Experience working on Firewall Rule base analyzers and optimization approaches.
• In depth understanding of Network ports, NAT, PAT and Access Lists.
• Possesses utmost troubleshooting skills in the areas of security and networking.
• Ability to take and read packet level network traces.
• Strong IDS/IPS investigative, troubleshooting and analysis expertise.
• Experience in IT Security assessments, implementing new security solutions & systems such as IPS, IDS, and firewalls.

Working, demonstrated hands-on product and technology skills mentioned above in several of the following areas:

• Checkpoint Firewalls
• Juniper Firewalls
• Fortinet Firewalls
• TippingPoint (Trend Micro) IDS/IPS
• Juniper IDS
• Citrix WAF (Web Application Firewalls)
• Firemon Security Management Suite

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.