Work In Tech

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

In your role as an IT Technical Site coordinator within the LATAM and NA regional IT Team, you play a crucial part in the Business Technology Management organization by ensuring efficient IT Partnership and uninterrupted IT Support for Rockwell Automation users in LATAM and NA.

Your responsibilities involve bridging the gap between Global IT Capability Teams (such as SAP, EUX, Network, or Cloud/Hosting) and the Business Units, enabling them to meet the evolving demands of the business in the LATAM and NA regions. Acting as the representative of IT managing the technical aspects of a project or site, overseeing hardware procurement and installation at various sites in North America and Latin America working closely with the operations teams to develop strategic plans that drive execution and enable successful delivery.

In your day-to-day role, you demonstrate exceptional proficiency in analyzing and resolving business issues. You effectively collaborate with both internal and external IT service providers, while actively supporting ITIL processes such as INC (incident management), CHM (change management), and PRB (problem management). Your responsibilities include overseeing regional IT communication with various business units, proactively sharing information, and actively seeking input. Additionally, you play a pivotal role in contributing and proposing IT solutions that align with the Strategic IT Roadmap. Furthermore, you engage with stakeholders ranging from local users to senior group leaders within the business units, as well as the respective IT support teams, to ensure the seamless execution of IT projects in the region.

You will serve as a trusted IT business partner for LATAM and NA core business domains and countries. You will report to the Regional Technical Leader with the Latin America region.

Key Responsibilities:

• Act as an IT business partner for IT capability teams and regional businesses.

• Coordinate and administer end-to-end regional IT communication channels.

• Work with business stakeholders to understand and document business unit (BU) requirements.

• Support regional and global IT project rollouts in the LATAM and NA regions.

• Assist in the escalation and resolution of existing incidents and support troubleshooting problems according to agreed processes and service level agreements (SLAs).

• Support or coordinate IT operation maintenance and excellence for LATAM and NA sites.

• IT Audits attendance and support

• IT training preparation - Onboarding

• Procurement and payments follow up.

The Essentials - You Will Have:

• Bachelor's degree in systems Engineering or related field.

• At least 5 years general experience in similar roles.

• Advanced English level.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees.

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development... and other local benefits!

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.