Work In Tech

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Role Purpose :

As a Service Sales Specialist, you will work closely with our internal sales teams and distributor partners to identify customer needs and provide service solutions such as remote support, asset management, maintenance, training, and digital services. Your work will help customers optimize operations, reduce risk, and improve productivity. You'll contribute directly to achieving Annual Operating Plan (AOP) targets through sales enablement, opportunity development, and ongoing collaboration across regions.

Reporting Line :

You will report to Lifecycle Services Commercial Sales Manager.

What You'll Do :

You will drive the growth of Rockwell Automation's Lifecycle Services by working with sales teams and distributor partners to promote service offerings that enhance customer efficiency. Your role will span from strategy to execution, supporting both commercial efforts and customer success.

Your responsibilities include :

• Promote lifecycle services solutions such as remote support, maintenance programs, asset management, training, and machine safety consulting to customers.
• Develop sales strategies in partnership with Sales, Commercial teams, and distribution partners to meet our goals.
• Support sales enablement by helping build seller and domain expert competencies and providing the insights, tools, and marketing materials needed to succeed.
• Be a subject matter expert on service contracts and digital solutions, offering guidance to sales teams and customers to align offerings with business needs.
• Engage with key accounts through presentations, demos, and collaborative planning to shape outcome-based solutions.
• Participate in marketing initiatives, including webinars, trade shows, and customer events, to raise awareness and create demand.
• Contribute to pipeline development and sales forecasting, tracking performance and ensuring alignment with the Annual Operating Plan (AOP).
• Collaborate across departments and regions to share market insights, improve sales processes, and align strategies with global business units.
• Support new service launches by providing training and go-to-market support to our internal teams and partners.

Services You'll Represent Include :

• Inventory+ (on-site spare parts programs)
• Integrated Service Agreements (ISA)
• Preventive Maintenance+ and Repair+
• Connected Services (remote and strategic maintenance support)
• Field Labor and Training (FLT)
• Machine Safety Consulting

The Essentials - You Will Have :

• Bachelor's degree or equivalent experience.
• +5 years of experience in selling industrial services or solutions.
• Prior experience in service sales within the industrial automation industry.
• The ability to seek out new business opportunities and explore untapped markets.
• Above intermediate proficiency level in English (verbal and written).
• Familiarity with the industrial automation market or related services.
• Willingness to travel 30-40% to meet with customers or attend industry events.

What We Offer :

Our benefits package includes,

• Comprehensive mindfulness programs with a premium membership to Calm.
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program.
• On-demand digital course library for professional development

... and other local benefits!

This summary outlines the primary responsibilities of the Service Sales Specialist role but may not include the full scope of tasks.

At Rockwell Automation, we are dedicated to establishing a diverse, equitable and inclusive work environment where all employees experience trust and belonging so that they are enabled and inspired to make an impact. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.