Work In Tech

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Title : Contract Admin

Noida, India

ROLE SUMMARY : Process standard and/or business system transactions from Quote to Customer Order Entry through closure. Identifies opportunities for improvements while following the established global processes & procedures for maximizing the process efficiency.

KEY RESPONSIBILITIES :

1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally.

2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business.

3. Normally follows established procedures on routine work, requires instructions only on new assignments.

4. Should have exposure around audits and services contracts.

5. Receives assignments in the form of objectives with goals and the process by which to meet goals.

6. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.

7. Prior experience & Knowledge of SAP and IFS

8. Should have required knowledge on commercial aspects of Proposals, Procurements, Contracts, and closures.

9. Applies acquired job skills and company policies and procedures to complete assigned tasks

10. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence.

11. Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.

12. Use the various official tools available like conference calls & emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis.

13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements.

14. Proficiency in MS Office and Quick base Application.

The Essentials - You Will Have:

Education & Experience:

1. Bachelor's Degree in Science/ Commerce/ Business Administration or equivalent.

2. 3+ years of experience in Business Operations.

3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations.

4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect.

5. Lean Six Sigma certifications are a plus.

The Preferred - You Might Also Have:

1. Act as a Point of Contact for acknowledging & addressing internal customers queries related to Projects & Contracts.

2. Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity.

Interpersonal

1. Regularly interacts with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive internal/external working relationships.

2. Strong passion for delivering excellent customer experience.

3. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate & convey the understanding to peers & customers.

Reports to : Team Lead

Keywords:

SAP, Supply Chain Management, Project Tracking, Service Management, Order Management, Order Processing, Audits, Invoice Processing, Material Tracking, Customer Relationship Management, Microsoft Office Tools.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-MS2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.