Work In Tech

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Customer Care Representative is operational person within Contract Verification Team, able to handle daily operational tasks and support us with achieving our goals.

You will work hybrid (Monday, Tuesday, Thursday at office).

You will report to Team Leader ISC - Global Shared Services.

Your Responsibilities:

• Handle phone calls from North America customers
• Verify customers' contracts
• Direct customers to the right technical support group
• Handle customers' inquiries
• Manage service tickets
• Communicate with partners
• Keep up-to-date knowledge about new products and process changes
• Frequently work with peers and customers to present or exchange information
• Solve problems
• Report continuous improvement opportunities

The Essentials - You Will Have:

• Experience in a customer service environment
• Bachelor's degree
• Fluent in English - verbal and written
• Customer-focused providing the best customer service
• Team player demonstrate ethical and positive behavior
• Experience in work with different types of customer profiles, adapt to different level of audience when communicating whilst working with several departments in a multicultural organization
• Knowledge of Microsoft Office

The Preferred - You Might Also Have:

• Knowledge of SAP
• Call center experience

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.