Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

We are looking for a strategic and “After Sales Contracts Manager” who will manage service agreements, maintenance contracts, and post-sales support for Rockwell Automation's industrial automation solutions. You will ensure that after-sales contracts are aligned with customer expectations, while driving operational efficiency and compliance. We ask that you be strategic planning, operational oversight, and collaboration to improve post-sales service contracts and customer satisfaction. You will report to the Director, Lifecycle Services Business, India and will be based in Noida, India.

Your Responsibilities:

Lead the implementation and administration of after-sales service contracts, maintenance agreements, and extended warranties.
Ensure contracts follow legal, financial, and regulatory requirements while aligning with customer expectations.
Monitor contract obligations, tracking Service level agreements, performance benchmarks, and support renewal schedules.
Be an important contact for post-sales contract discussions, ensuring.
Address customer concerns related to contract terms, service delivery, and dispute resolution.
Work with sales, technical, field services and operations teams to ensure service contracts are accomplished.
Develop and refine processes to improve contract management operations, improving efficiency.
Identify risks related to contract execution, regulatory compliance, and service-level expectations, implementing mitigation strategies.
Ensure billing, invoicing, and payment tracking for service agreements.
Work with service engineers, commercial teams, and procurement to ensure smooth contract execution.
Maintain contract databases and reporting systems, providing insights to leadership on contract performance.
Improve contract renewal and extension strategies to enhance customer retention and revenue growth.
Analyse contract performance to identify opportunities for operational improvements.
Manage strategic plans to enhance after-sales service profitability while ensuring customer satisfaction.
Ensure best practices in contract lifecycle management, applying automation tools and data analytics.

The Essentials - You Will Have:

Bachelor's degree in engineering, business administration
Minimum 15 Years of Experience with 8+ years of experience in contract management or after-sales service operations within industrial automation or related sectors.
Experience strategically managing post-sales operations, ensuring efficiency and customer satisfaction.
Expertise in service contracts, Service level agreements, legal compliance, and risk management.
Experience managing post-sales service agreements, dispute resolution, and operational execution.
Excellent negotiation to optimize contract performance.
Familiarity with contract lifecycle management tools and customer support systems.
Collaborative, able to manage matrix reporting teams and multiple partners.

The Preferred - You Might Also Have:

Lean Six Sigma certification for operational efficiency.
Strong negotiation, with experience engaging customers and vendors.
Experience in team collaboration, working with sales, service delivery, finance, and legal teams.
Process Improvement & Performance Tracking:
Ability to drive continuous improvement initiatives for streamlined contract administration.
To engage clients, suppliers, and other teams.

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SM1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Apply now

See more open positions at OTTO Motors

Privacy policy Cookie policy