Technical CS Manager
Olive Group Ltd.
IT
Posted 6+ months ago
WHAT YOU'LL BE DOING
- Contributing as a customer-facing member of the Olive Customer Growth team.
- Advising Olive Customers on the use of the Olive platform to deliver B2B2C consumer programs based on rounding, rewards, matching and more.
- Guiding Olive Customers through the configuration and integration of Olive into their mobile and web applications.
- Providing technical support to Customer project teams and liaising with Olive’s Product Delivery team to improve the Olive Platform.
- Creating technical guides for our Customer Knowledge Base that effectively communicate recommended practices for using Olive’s card linking platform to deliver best-in-class customer engagement programs.
- Supporting Olive sales as a solution expert during pre-sales activities with prospects.
- Identifying, evaluating and documenting Customer needs to drive improvements of the Olive Platform.