Work In Tech

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 46+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As Account Manager (Small and Medium business) you will be responsible for creating long-term relationships with Nuvei’s B2B customers (merchants). You will be managing a portfolio of assigned customer accounts and will be responsible for optimizing their revenue and uncovering new growth opportunities. You will be accountable for the operational related aspects of your portfolio of large and medium size merchants. Your daily tasks will be related to providing continuous customer engagement, products, and services enablement, managing multiple tasks and project management, onboarding of new entities and supporting the expansion of existing and future merchant businesses, upselling of additional Nuvei services and products.

Responsibilities

• Serves as the main point of contact for a portfolio of large and medium size merchants.
• Builds and maintains strong relationship with customers within portfolio, with the aim of optimizing and increasing their revenue through various growth activities.
• Ensures all customers’ operational queries are responded to in a timely manner through liaising with different internal stake holders at Nuvei.
• Collaborates closely with multiple Nuvei departments with the objective to ensure smooth and efficient delivery: coordinates operations in domains such as technology, risk, and finance.
• Leads and coordinates the integration process and the onboarding of new merchants to the Nuvei platform.
• Responsible for the preparation of reports to showcase growth achievements and account development.
• Tracks key account metrics in PowerBI, Salesforce, etc.
• Works against a growth target for the portfolio of accounts.
• Serves as an integral part of a high performing SME Account management team to deliver new growth opportunities.