Work In Tech

So, who is Till Payments?

Till Payments creates next-generation payment solutions designed to accelerate business. The payments game is always evolving and Till is staying one step ahead, building world-class technology paired with local service to support customers.

Our most recent and exciting news is that we have been acquired by Canadian fintech powerhouse, Nuvei (Nasdaq, TSX: NVEI). Both Till and Nuvei are united by a shared vision: to lead the way in payment technology with customer-first solutions that demystify the complexity around payments. As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

Who do we need on the team, and what will you be doing?

As a Risk and Chargebacks Analyst in our Merchant Risk team, you will be responsible for identifying fraudulent/high risk transactions processed through Till Payment facilities. You will investigate suspicious transactions, analyse transaction data, decide whether to hold funds, and advocate for our merchants in chargeback disputes.

While no two days are the same, however, these will be your priorities:

· Investigate chargebacks, analyse transaction data, and determine the most effective course of action

· Work with different payment schemes and issuing banks to ensure fair representation of chargeback cases

· Monitor fraud alerts and investigate high risk transactions/merchants to determine fraud

· Identify and mitigate emerging fraud trends

· Implement and adjust fraud detection rules, processes and systems to improve detection

· Maintain an understanding of relevant rules and regulations affecting the payments industry including VISA, Mastercard, AusPayNet, AUSTRAC etc.

· Produce end of month reporting

· Maintain and develop applicable policies and procedures

· Continually review and improve workflows and processes to find efficiencies

· Work with other teams in the business to help mitigate fraud with their areas of responsibility

· Communicate and involve stakeholders regarding fraud related incidents and solutions

· Maintain effective daily/weekly/monthly reporting of chargebacks

· Proactively collaborate with other teams in the business and strive for continuous improvement

Who are you, and what experience will you bring?

You will have an analytical mindset, and be the sort of person who proactively identifies, understands and acts on current and future risks. You have got a customer centric approach, and an ability to provide sound, consistent decisions that are in the customer's best interest.

We are open to different skills and backgrounds who can help us deliver on this role, though its important you’ll have:

· MS Office suite expert as we are an evolving business and need expertise in MS excel to navigate large datasets.

· Strong problem solving and analysis skills, combined with effective judgement and communications skills

· Strong organizational/ time management skills and able to work effectively in fast paced environments.

· Confident in communication skills, both written and verbal, with strong capabilities to articulate complex analytical information.

And here’s why we think you’ll love working at Till:

· Flexible working arrangements, with the possibility of remote work and flexible hours to maintain work-life balance.

· A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.

· Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development.

· Employee recognition and reward programs, acknowledging outstanding performance and contributions to the company.

· By joining our organisation, you will be part of a forward-thinking team that values your expertise and is committed to your personal and professional growth.

Till Payments is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

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