Work In Tech

So, who is Till Payments?
An integrated payment solutions provider committed to accelerating growth for businesses around the world. Acquired by the Nuvei Corporation in January 2024, Till’s reach has now expanded, tapping into a vast global network to help fuel payment innovation. Today, Till is redefining the payment experience for its merchants and partners, offering seamless solutions across all channels – both online and offline – that unify and optimise the payment experience at every point of the journey. As we integrate with Nuvei, we pledge to stay true to our roots and deliver even greater value to our merchants and partners.

Let’s talk about the role.

A mid to senior Direct Marketing Manager who is passionate about data & insights and creating meaningful communications with customers. This role requires cross-channel strategic thinking and the ability to develop, execute and optimise communications to meet brand, customer, and business objectives. This role is for a MarTech specialist who understands how various marketing platforms work and uses CRM to build Lifecycle campaigns. Till is built on Microsoft and uses Dynamics 365 so experience with this CRM is valuable but not required.

Till’s Customer Lifecyle program is in its infancy, presenting a huge opportunity for this role to develop the communications program and oversee its delivery. Email, SMS and Owned will be the core channels for this role, with an extension into paid channels for lead-gen, e.g. supporting the business with Nurture campaigns for sales acquisition.

Measuring and reporting is key to this role, with the ability to pull insights and report them to the business for all Owned Channels and Voice of Customer (NPS & CSAT).

Sitting in the Brand and Customer Experience team, this role will partner with the CRM and Product teams, Customer Support team, and Sales and team to build, execute, and report on direct campaigns. It will be supported by creative, marketing, and social media specialists to deliver best-in-class content.

Key responsibilities.

• Deliver Till’s Customer Lifecycle communication program working with all cross-function teams and internal creative team
• Create Owned Channel strategies and execute content that meets brand and commercial objectives

• Own the Customer Insights (Marketing) arm of Dynamics CRM, understanding how it works and requirements for briefing CRM team. Basic CRM dev useful.

• Own Voice of Customer (VoC) communications and report on NPS/CSAT

• Deliver channel reporting with optimisation strategies

Who are you, and what experience will you bring?

We’re open to different skills and backgrounds who can help us deliver on this role, though it’s important that you have:

• Highly strategic mindset with the ability to find insights that drive cross-channel optimisations

• Proven track record ideating and delivering communications across the customer lifecycle

• Proven track record delivering brand and commercial objectives via direct channels

• CRM and email marketing expertice

• A hands-on, collaborative team player that is excited by the opportunity to contribute to business outcomes

• Basic understanding of GA & GTM for in-product tracking and reporting

• Digital and technical native experience – you can find your way around tools and systems to make things work

• Ability to perform well in a highly dynamic, rapidly changing environment

• Finance, technology, or payments experience beneficial

And here’s why we think you’ll love working at Till.

• Flexible working arrangements, with the possibility of remote work and flexible hours to maintain work-life balance.

• A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.

• Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development.

• Employee recognition and reward programs, acknowledging outstanding performance and contributions to the company.

• By joining our organisation, you will be part of a forward-thinking team that values your expertise and is committed to your personal and professional growth.

Till Payments is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.

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