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Relationship Management Support



Customer Service
Scottsdale, AZ, USA
Posted on Thursday, July 4, 2024

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The Relationship Management Support is responsible for the timely and high-quality data entry of Direct merchant application information into the company's systems. This position will liaise with sales, underwriting, and relevant merchant services teams to ensure the merchant’s seamless and efficient application experience. In addition, this position will provide be application lifecycle tracking and providing pre-application support (statement analysis). Assist potential merchants through each step of the setup process, helping them resolve any concerns or questions they may have about the application process. Assist the Client Success Team with new merchant onboarding and merchant support tasks as needed.

Key responsibilities include, but are not limited to:

  • Responsible for the set up and management of new merchant applications and documentation.
  • Comprehensive understanding of all systems related to the merchant application process.
  • Facilitate the successful resolution of pended items and provide statement analysis. Able to navigate through multiple systems
  • Provide customer service to merchants regarding their application submission.
  • Possess an understanding of payments processing, regulations, and processes and uses this knowledge in the processing of merchant applications.
  • Maintain application pipeline and track pended and outstanding items.
  • Provide customer service to merchants post-boarding for the Nuvei Commerce gateway and third-party gateways.
  • Support non-VIP merchants in conjunction with the Client Success team and Merchant Support team
  • Sales Enablement minded (soft skills of CS)
  • Be Dynamic and Agile in navigating through many systems
  • Perform other related duties as assigned by management.

Qualifications include, but are not limited to:

  • Minimum of 2 years related experience or equivalent.
  • Customer-oriented mindset with an aptitude for fostering positive relationships
  • Working knowledge of industry product information is a plus.
  • Excellent written and verbal communication skills.
  • Excellent problem resolution skills.
  • Ability to work independently and as a member of various teams and committees.
  • Commitment to excellence and high standards.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Creative, flexible, and innovative team player.
  • Strong interpersonal skills.
  • Ability to deal effectively with a variety of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions.
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Maintains a thorough knowledge of applicable company policies and procedures.
  • Comfortable on the phone talking to customers.
  • Proficient with Microsoft Office Suite.
  • Salesforce Experience a Plus