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Account Support Specialist



Customer Service
Sofia, Bulgaria
Posted on Wednesday, July 3, 2024

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Position Overview

The Account Support Specialist is accountable for providing support and handling large and medium-sized global merchant account requirements related to operational, underwriting, payments, risk, technical, and other tasks. Through constant customer engagement and with internal teams, the Enterprise Support Specialist will manage multiple tasks until they are resolved.

Key Responsibilities include but not limited to:

  • Manage and resolve multiple tasks through tickets and emails related to our merchants’ operational activities while maintaining high-quality customer service.
  • Collaborating closely with multiple Nuvei departments (such as technology, risk, underwriting, finance, and third parties where required) to ensure smooth, timely, and efficient delivery.
  • Maintain the highest standard of quality and quantity of responses on all merchants-related topics and aspects subject to SLA.
  • Completing daily/weekly/monthly reports as required.
  • Perform any other related tasks that are deemed essential to the team's success and to the support of our merchants.