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Sr ERP Product Manager

Nuvei

Nuvei

Product
Atlanta, GA, USA
Posted on Friday, June 28, 2024

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Sales Support

  • Create and manage product strategies, roadmaps, project plans, and product specifications.
  • Collaborate with sales, marketing, operations, and engineering on product development during the discovery phase to assess cross-partner value, scope of effort, usability, and priority of product features.
  • Providing demos and Lunch & Learn sessions.
  • Being able to present the ERP product and handle on the fly use cases.
  • Be familiar with existing channel solutions and how Paya IP interfaces.
  • Review of technical and marketing collateral for validation.
  • Assisting with How-To videos for end users

Development Support

  • Work in concert with Paya’s ERP development team to provide a best-in-class payments solution.
  • Assist development staff with instance issues.
  • Assist development with ERP specific functionality clarifications.
  • Assist in the QA process by identifying key use cases and defining priority of any identified issue.
  • Provide regression testing / documentation

Engineering

  • Providing and/or assisting with document and solution projects for end users and partners.
  • Provide Development with specifications for customer requests and feature enhancements.

Operations & Installation

  • Support installation teams as needed to make sure onboarding is smooth and any training needs are met.
  • Assist front line support with service and support related questions when the issue needs escalated.
  • Help develop and maintain support KB docs.
  • Develop subject matter expertise for end-to-end partner and customer experiences – across all channels

Product Knowledge

  • Maintain consultant level training for a primary ERP.
  • Ability to install / configure / train on primary ERP.
  • Work with publisher to retain licensing / sandboxes etc as applicable for ERP.

Senior Level Criteria

  • The Sr Product Manager will be able to accomplish the Development – Sales – Engineering & Operations items noted above with limited assistance.
  • Demonstrate understanding of basic ERP business logic.
  • Demonstrate installation / configuration / processing of primary ERP as it pertains to the Paya ERP solutions (Ie: Sales Order / Accounts Receivable / Accounts Payable functionalities)
  • 2 years Product experience with primary ERP or equivalent ERP experience.
  • 5 year of industry related experience